MongoDB Database Support Engineer, Percona

Salary not provided

MongoDB

AWS

Docker

Kubernetes

Python

Linux

Postgres

Ansible

MySQL

Azure

Puppet

Chef

Golang

Junior and Mid level

Toronto

Vancouver

Scaling, security, and management for OS databases

Be an early applicant

Scaling, security, and management for OS databases

201-500 employees

B2BEnterpriseBig dataConsultingCyber Security

Be an early applicant

Salary not provided

MongoDB

AWS

Docker

Kubernetes

Python

Linux

Postgres

Ansible

MySQL

Azure

Puppet

Chef

Golang

Junior and Mid level

Toronto

Vancouver

201-500 employees

B2BEnterpriseBig dataConsultingCyber Security

Company mission

To help users get the most out of open-source technology, without inflated fees or lock-ins.

Job

Company

Role

Who you are

Excellent knowledge of both RDBMS's and MongoDB, including:
All aspects of configuration and best practices
Schema design, performance tuning, query optimization, & index tuning
Backup solutions
Replica set and sharding topologies
Engine selection and usage
Detailed understanding of monitoring requirements
Demonstrable experience of administering Linux based systems
Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes
Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
Enthused to expand your skill set with new technologies as the industry continues to evolve
Availability to travel for the occasional team meeting, conference and customer visit
Experience working with customers in English
Completed MongoDB University courses

Desirable

Percona Backup for MongoDB
Experience with MongoDB Atlas
Postgres DBA troubleshooting (basic level or higher)
Nagios, Percona Monitoring Plugins and other monitoring tools
Configuration management solutions such as Ansible, Puppet or Chef
Percona Toolkit suite
Writing Python and golang is preferred
Hands on experience of MySQL (Minimum 2+ years)

What the job involves

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs
At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy

Our take

Open-source technology brings a range of benefits, from agility to cost-effectiveness, making it a prime target for businesses adding to their tech roster. However, they may find themselves forced into software, contracts or processes they neither need nor want, in order to gain access to those that they do. Percona provides unbiased, open-source database expertise, giving anyone, anywhere access to the tools necessary to turn their ideas into a viable business.

Percona was founded in 2006 to support consumers and users in the open-source community. It is now a leader in providing enterprise-class support, services and software for open-source databases, both in on-premises and cloud environments. The company accommodates growth and development by deploying agile solutions to keep its clients moving at the pace of their customers’ needs. Clients pay for the advice and expertise provided, rather than for the company to unlock critical software features.

Percona employs a global network of experts and boasts an impressive customer list with high renewal rates. The company continues to update and add to its product offerings and is committed to keeping its software free to download.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-3% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (3)

Company

Funding (1 round)

Jan 2008

$1m

GRANT

Total funding: $1m

Company HQ

Bull Durham, Durham, NC

Leadership

Ann Schlemmer

(CEO)

Joined Percona in 2013 and held various roles before becoming CEO in 2022. Prior to Percona, they were part of the MySQL Professional Services team at Sun Microsystems and Oracle.

Bennie Grant

(COO)

They have over 15 years of Professional Services, Support and Operational Delivery experience. Prior to joining Percona, they opened US operations for Mettoni (acquired by Enghouse Interactive), where they held Senior Services and Operational Leadership positions.

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