Helpdesk Engineer, Global-e
3+ days a week in office
Cross-border eCommerce enablement platform
Be an early applicant
Cross-border eCommerce enablement platform
1001+ employees
Be an early applicant
3+ days a week in office
1001+ employees
Company mission
Making eCommerce border agnostic.
Role
Who you are
- Minimum 3 years of experience in a Helpdesk or IT Support role within a medium to large organization
- Proven track record supporting users in an on-site, fast-paced office environment
- Strong knowledge of Windows 10/11 and macOS; basic Linux knowledge is an advantage
- Hands-on experience with Microsoft 365, Azure AD / Entra ID, Microsoft Teams, and a ticketing system such as Jira or ServiceNow
- Experience with endpoint management tools such as Microsoft Intune or Jamf (advantageous)
- Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi troubleshooting)
- Excellent communication and interpersonal skills — able to explain technical issues clearly to non-technical users
- Strong service orientation with a calm and professional approach, especially under pressure
- Ability to work independently and manage priorities in a busy office environment
- Experience writing clear technical documentation and step-by-step guides
What the job involves
- As Global-e continues to expand, we are looking for a Help Desk Engineer to join our IT department
- This is a key on-site role providing day-to-day IT support to users, ensuring smooth operations across the office while collaborating closely with our global Helpdesk team
- As a member of our Internal IT Team, you will be responsible for all aspects of the company’s corporate network and computers, supporting +/- 120 users (local and international) and some external customers
- Act as the primary point of contact for all Helpdesk support requests across our UK and EU offices
- Manage daily IT operations including user onboarding, offboarding, and asset lifecycle management
- Deliver first-line technical support via a ticketing system, email, Teams, and in person
- Troubleshoot and resolve hardware, software, endpoint, and connectivity issues — including laptops, peripherals, printers, and AV equipment
- Administer user accounts, including but not limited to access enablement, password resets, and permissions using Microsoft 365 and Azure AD (Entra ID)
- Support and maintain conference room and meeting room technology (video conferencing, displays, Teams Rooms)
- Coordinate with UK-based vendors and suppliers for hardware, repairs, and office IT infrastructure
- Maintain accurate IT inventory and asset tracking for all London and EU office equipment
- Collaborate with global IT, Security, and Infrastructure teams to escalate and resolve complex issues
- Work in close daily collaboration with the central Helpdesk team in Israel, and US as the primary IT hub
- Uphold IT processes, security policies, and SLA standards
- Document IT procedures, known issues, and resolutions in the internal knowledge base
- Provide occasional off-hours support during evenings as needed
Salary benchmarks
Our take
Global-e pictures a world where international eCommerce growth is simple and profitable for retailers. To achieve this, the Israel-founded company - now with a footprint in United States, Europe and Asia - offers a platform with solutions to accelerate global, direct-to-consumer cross-border eCommerce.
Global-e is currently working to support the global expansion of brands of all sizes, recently partnering with Pitney Bowes, who will provide its logistics services, strengthening Global-e’s solutions for large organisations.
This, among many other partnerships and acquisitions in recent years, including Flow Commerce for $500M, contributes towards the company’s goal of being the leading end-to-end solution of choice for any size merchant. As an ambitious company with a reputable history and pedigree, continued growth for both its clients and itself seems inevitable.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2020
$60m
LATE VC
Apr 2018
$20m
LATE VC
Total funding: $100m
Leadership
Amir Schlachet
(Co-Founder & CEO)Previously acted as Assistant to the CEO for Bank Hapoalim and as an Associate for McKinsey & Co. Experience as a Software Development Team Leader for the Main Technological Unit of the Israel Intelligence Corps.
Shahar Tamari
(Co-Founder & COO)Previously acted as Head of ePayments for 888.com, Senior Vice President of Business Development for Bank Hapoalim, and as Communications Banking Manager for Bank Otsar Ha Hayal.
Nir Debbi
(Co-Founder & President)Previously served as Senior Vice President of Strategy for Bank Hapoalim, Management Consultant for Trigger-Foresight, Economic Analyst for Amdocs, and as a Duty Officer for the Israel Airport Authority.
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