Retention & Growth Specialist, Awin
Connecting businesses with customers around the world
Open for applications
Connecting businesses with customers around the world
1001+ employees
Open for applications
1001+ employees
Company mission
To empower advertisers and publishers of all sizes to grow their businesses online.
Role
Who you are
- Affiliate marketing experience ideally in a customer facing-facing role
- Awareness of your local market competitor landscape and Awin Offering (MarTech Vision, Offers and Service Packages)
- Strong verbal communication skills
- You have a thirst for knowledge and can work under pressure
- You are driven with a commercial mindset
- Proven problem-solving skills
- Proven negotiating and persuading skills
- Local market language required
What the job involves
- The R&G Manager role is responsible for overseeing the migration and therefore negotiation of customers to new MarTech contracts at local market level, and achieving the targets set by their R&G Team Leader
- The role will report directly into their local R&G Team Leader who will support with direct line management and training, with the wider team reporting back to the Global Migration Manager focussed on R&G team alignment on things like processes and progress reporting
- The role at its core will require ownership of customer relationships on the topic of renegotiations, upsell, and downgrade opportunities – ending in signed contract
- For the purpose of Retention & Growth this role will be expected to liaise with many other departments within the business including Client Services, GtM, GBOps, Legal, Info-sec, Finance and our technical teams to name the most common
- The R&G team are committed to working as a virtual team – exchanging knowledge, aligning processes, and delivering data and insights from their teams
- This team is also likely to support other market R&G teams where needed and therefore not isolated to one single market support
- Drafting, reviewing and executing agreements (including but not limited to Contracts, Renegotiations/Renewals, Upgrades, Downgrades, Non-Disclosure Agreements, Partner or Third-Party Agreements, etc.)
- Negotiating directly where appropriate with client contacts with a view to reaching a mutually agreeable solution that remains within our MarTech strategy and connected to our GP and ARR targets
- Work to personal targets set by your local R&G Team Leader, reviewing and reporting on progress across all accounts
- Running risk & opportunity analysis sessions with the local market Client Services teams to better understand the target customer set and recommended approach
- Collaborate and communicate regularly with the other in-market R&G Managers, attending team huddles at both local market and virtual R&G team level
- Leading/involvement in existing business RFP’s, coordinating required teams and overseeing the delivery of this to the customer
- Completing and coordinating any contract queries within your scope including but not limited to; Security Audits, DPA’s and Voucher connect agreements
- Liaising with the group legal department on any non-standard advertiser contract amends as required to minimise Awin exposure and risk
- Working closely with the Finance team to ensure adherence to broader finance and risk requirements, such as revenue recognitions, pricing and discounting policies, etc., with a clear understanding and ability to evaluate the economic impact of terms and term options
- Developing and implementing procedures in line with our business strategy for contract management and administration and, where appropriate, contribute and consult on other company policies and procedures
- Providing guidance on contractual matters internally, including contracting practices and processes
- Communicating clearly with all parties the relevant information, including status updates and signed contracts
- Adhere to correct contract administration, records, and documentation including receipt and control of all contract correspondence, changes, status reports, etc
Salary benchmarks
Our take
Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights, connecting companies with customers across the world by fostering trusted partnerships to drive sustainable growth.
The company’s global affiliate network is spread across 17 offices worldwide, with more than 250,000 contributing publishers and over 25,000 advertisers, and it has made strong partnerships with major companies including ShareASale and Sideqik. Its solutions generated 200 million sales for its advertisers in 2022.
The company has been focusing on boosting its network of agencies and is already turning the conversation toward the future of affiliate marketing (such as metaverse advertising). Awin has shown a high level of adaptability within the market and is well poised to see further substantial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2014
$0.2m
SEED
Mar 2014
$2.5m
SEED
Total funding: $2.7m
Company benefits
- Private Health/Vision/Dental Insurance
- Up to 28 Days Annual Holiday
- 2 Paid Days Off/Year to Volunteer During Working Hours
- In-House Language Courses
- Subsidised Corporate Gym Membership
- Childcare Vouchers
- Cycle to Work Scheme
- Personal & Business Travel Insurance
- Medical, dental and optical insurance
- Season ticket loan
- Free fruit and sweets
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Adam Ross
(CEO, not founder)Was COO before becoming CEO at Awin. Former COO of Affiliate Window.
Share this job
View 8 more jobs at Awin