Sales Operations Associate, Patreon
Contract
$38.60 – $58.07 per hour + equity
More information about location
Funding platform for creatives
Be an early applicant
Funding platform for creatives
501-1000 employees
Be an early applicant
$38.60 – $58.07 per hour + equity
More information about location
501-1000 employees
Company mission
Patreon's mission is to power creators to do what they love, and get paid by the people who love what they do.
Role
Who you are
- 3+ years of experience in sales/marketing operations roles and passion for CRM (Salesforce) development and optimization
- Data-tracking and reporting: Compiling lifecycle metrics and streamlining reporting
- Strong sense of empathy: Excellent written and verbal skills, effective at facilitating open and sometimes difficult community/customer conversations with a positive, solutions-oriented outlook
- Organized and detail-oriented: Able to sequence tasks and manage time effectively
- Superfan of creator and internet culture: Direct experience with creators or as a creator is a delightful nice-to-have
What the job involves
- We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Sales Operations Associate to support our mission
- The Sales Operations Associate plays a critical role in supporting creator facing and go-to-market teams by acting as the Salesforce system administrator; managing Salesforce data, processes, improving data quality, building and delivering reports, and ensuring smooth day-to-day operations within our sales and creator management systems
- This role will support multiple creator-facing teams and will play a key role in executing program operations in order to reach an ambitious growth goal in 2025
- Salesforce analytics - Build and maintain reports and dashboards to provide day-to-day visibility into creator health and engagement, team performance, and pipeline
- Reporting support - Manage recurring reporting processes (weekly, monthly, quarterly) and respond to ad hoc data requests with a firm SLA
- Support program development - Provide execution support for existing and in development programs
- Data management - Own data hygiene processes, ensuring creator records, opportunities, and account data are accurate and up-to-date
- Tool optimization - Build and maintain workflows, validation rules, and process automations to streamline team operations. Support the implementation of any new Salesforce features or tools to enhance productivity
- Cross-team collaboration - Partner with Creator management teams to translate business and Salesforce needs into data-driven insights
- Team support - Act as the first point of contact for sales tool troubleshooting and technical support for the Creator facing teams
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over its over 250,000 active creators having made $3.5 billion through the platform. It is going through a period of downsizing to focus on its core business, and is continuing to hire talent to improve its product and expand its marketing efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Gym membership
- Commuter stipend
- Training budget
- Work from home opportunities
- Health insurance
- Stock options
- 401k
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(CTO)Worked in analytics and engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
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