IT Support Analyst, AlphaSense
$60-70k
Market intelligence and search platform
Open for applications
Market intelligence and search platform
1001+ employees
Open for applications
$60-70k
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- Experience analyzing and implementing improvements to internal support processes
- Experience maintaining the following: Single Sign On, LDAP, and cloud directory services (Azure AD or Okta preferred)
- Professional certifications, such as: ITIL Foundations, CompTIA A+, or CompTIA Security+ are a plus
- Ability to communicate complex technical information to non-technical stakeholders verbally and in writing
- Ability to navigate, embrace, and champion change management processes and procedures
- Proficient with Windows/macOS desktop administration, primarily macOS, and a strong background in imaging/deploying windows and macOS devices
- Ability to work within video conferencing services such as Google Meet, Webex, and Zoom
- Strong problem solving and troubleshooting skills
- Expert in mobile device management and endpoint protection/antivirus (AV) software is a plus
What the job involves
- The Sr. IT Support Analyst will play a critical role in ensuring AlphaSense’s IT Service Desk runs smoothly
- You will be responsible for building and maintaining macOS and Windows desktop environments; managing centralized user authentication and single sign-on technologies; and setting up and maintaining audio/visual equipment for both conference rooms and large-scale company all-hands meetings
- You will also handle IT Service Desk tickets and support requests while managing existing services such as SSO, G Suite, Zoom, Trello, Slack, MS Office 365, MDM, and Endpoint protection
- This role presents an exciting opportunity to mentor other IT Support Analysts and enable hundreds of end-users globally on a daily basis as we scale our organization
- Partner with the IT Service Desk Manager to build a seamless and efficient IT Service Desk experience for AlphaSense end-users
- Manage and streamline employee onboarding and device deployments, with a goal of achieving a zero-touch deployment for all new hardware assets
- Maintain and recommend improvements to macOS and Windows desktop environments
- Assist with the development and maintenance of support documentation
- Promote a collaborative and inclusive team culture that encourages knowledge sharing and continuous improvement
- Support existing IT services including, but not limited to: Okta Identity Platform, Google Workspace, Zoom, Trello, Slack, MS Office 365, Kandji MDM, Microsoft Intune, etc
- Install and maintain audio/visual equipment for conference rooms as well as large-scale, company all-hands meetings (Zoom equipment, Web streaming), and identify opportunities for improvement
- Assist with purchasing/receiving assets and performing consistent asset/inventory tracking utilizing the AlphaSense IT Asset Management tool(s)
- Maintain inventory closets regularly, ensuring retired devices are disposed of in a safe and secure manner
- Support Compliance activities related to Information Security and Data Privacy
- Support the development and reporting of metrics that highlight customer satisfaction, service performance, and areas for improvement
- Build strong relationships with end users at AlphaSense
- Help to lead and mentor AlphaSense’ IT Service Desk Team
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company HQ
Union Square, New York, NY
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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