Technical Writer, Amazon
Selling Partner Developer Services
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience using and following a style guide
- Experience working in an Agile environment
- Experience managing work and priorities through a ticketing system and coordination with Manager
- 3+ years of experience in a technical writing role
- Experience working directly with engineers and subject matter experts
Desirable
- Bachelor's degree in Computer Science, English, Technical Writing, or a related field
- Experience designing, planning, and delivering content projects
- Experience with programming languages such as Python, Java, C++
- Familiarity with OpenAPI and Swagger specifications
- Experience with Git, GitHub, Markdown, authoring tools, repository management, and source control systems
- Experience with prompt engineering and generative AI platforms
What the job involves
- Amazon Selling Partner Developer Services is seeking a customer-obsessed, detail-oriented technical writer to be part of a small team that is redefining API content
- Our documentation team plays a vital role in providing thought leadership internally to protect and improve Developer Success
- In this role, you will have the opportunity to make a difference by working with a talented technical team to advocate for the needs of developers, explore innovative solutions to the complex issues developers face, and deliver high-quality technical documentation
- As AI tooling reshapes how API documentation is created, reviewed, and maintained, we are looking for a writer who is curious about this shift and eager to develop skills in AI-augmented content workflows
- The ideal candidate has excellent communication skills and a technical background that enables them to collaborate effectively with Software Engineers, Solutions Architects, Product Managers, and Technical Program Managers while delivering high-quality technical documentation
- Develop documentation for Selling Partner API through collaboration with Subject Matter Experts (SMEs)
- Alternate between content creation and editing tasks for a variety of technical content assets
- Author content according to a style guide and identify necessary style guide updates and improvements
- Manage a weekly work queue of documentation requests
- Proactively identify needed process improvements, documentation design improvements, and roadblocks to content development, and collaborate with teammates to design solutions
- Identify opportunities to apply AI tooling to improve documentation efficiency and quality, and work with the team to implement them
- Advocate for improvements to the developer experience and documentation quality standards
- Identify and appropriately escalate issues needing escalation
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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