Director of Client Management, Epsilon
$122.3-203.8k
2+ days a week in office
Outcome-based marketing leader
Be an early applicant
Outcome-based marketing leader
1001+ employees
Be an early applicant
$122.3-203.8k
2+ days a week in office
1001+ employees
Company mission
To enable marketing that’s built on proof, not promises. We connect advertisers with consumers to drive performance while respecting and protecting consumer privacy and client data.
Role
Who you are
- A seasoned professional with 10+ years of experience in sales and marketing, ideally with a proven track record in client management
- A strategic thinker who can translate client objectives into actionable plans, leveraging the full potential of Epsilon’s data, tech and media solutions
- A consultative seller with exceptional communication and interpersonal skills, fostering strong relationships across all organizational levels
- A collaborative leader passionate about team development and achieving collective goals
- A data-driven marketer with a deep understanding of marketing program design, execution, and measurement
- An adept negotiator skilled at securing mutually beneficial outcomes
- A self-motivated individual with a proactive approach, readily identifying opportunities for growth and innovation
What the job involves
- The Director, Client Management will be responsible for cultivating strong client partnerships, driving revenue growth, and delivering exceptional client experiences across Epsilon's data, tech, and media
- Reporting to the Vice President, Client Lead, this role requires a strategic thinker with exceptional business acumen, strong leadership skills, and a passion for delivering innovative solutions that exceed client expectations
- As a Director, Client Management, you will play a pivotal role in building and maintaining strong relationships with clients, understanding their business objectives, challenges, and opportunities
- You will lead and develop high-performing team of Client Associates to deliver integrated solutions, negotiate contracts and pricing, develop and manage client success plans
- Your ability to drive revenue growth, deliver exceptional client experiences, and provide strategic guidance will be essential in contributing to Epsilon's overall success
- Increased client revenue: Forge strategic partnerships that result in significant revenue growth across Epsilon data, tech and media
- Enhanced client satisfaction: Develop customized solutions that demonstrably solve client challenges and drive measurable results
- Strong client relationships: Build long-term partnerships with key decision-makers across client organizations
- High-performing team: Cultivate a collaborative and results-oriented team that consistently delivers exceptional client service
- Leadership and development: Manage and coach a team of Client Associates, fostering their professional growth and development
- Cross-functional alignment: Drive cross-functional collaboration to develop and deliver solutions that leverage data, technology, and media to achieve company goals
- Company values: Champion and embody the company's vision and values in all interactions and initiatives
Our take
The last decade has seen huge growth in digital advertising revenues. For the first time in 2019, digital ad spending surpassed traditional ad spending in the U.S.
To market effectively, brands need a clear understanding of their customers. Epsilion provides connections between people and brands for marketers through its PeopleCloud platform, unifying otherwise disconnected marketing data into profiles of 250 million unique consumers. Once this data is assembled and anonymized, each profile is assigned a "COREID", a secure and verified profile that stays with the consumer. This allows Epsilon's customers to ensure that they are always reaching the right people with their marketing efforts, and that they are complying with increasingly strict privacy and data protection regulations.
Epsilon counts many well-known brands among its clients, including L'Oréal, Marriott, John Lewis & Curry's. In 2019, Epsilon was acquired by Publicis Groupe for $4.4 billion, one of the largest acquisitions in marketing history. The recent acquisition of Yieldify by Publicis and its future integration with Epsilon will greatly improve Epsilon's personalization capabilities and strengthen the company's offering to mid-market clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
55% female employees
5% employee growth in 12 months
Company
Company benefits
- Flexible hybrid working environment - our office is based in the iconic Television Centre in White City
- 25 days holiday per year + your birthday off + additional Epsilon Global Rest Days. Plus a day off each year for volunteer/charity work
- Pension Contributions
- Private Medical Insurance
- Life assurance
- Income protection insurance
- Mental Health & Wellbeing support: 24-hour online GP service and access to therapists, coaches and financial and legal specialists
- Enhanced family friendly policies including maternity, paternity, adoption, shared parental, fertility treatment, pregnancy loss, neo-natal and carers
- Work Your World: request to work anywhere in the world where we have an office for up to 6 weeks per year
- Cycle to Work scheme and on-site bike racks and shower facilities
- Free breakfast and fresh fruit, subsidised canteen and coffee bar, discounts in local shops, restaurants and gyms, plus a number of team social, sport and charity events throughout the year!
Company values
- Act with integrity - We are transparent and have the courage to do the right thing.
- Respect all voices - We embrace differences and foster a culture of inclusion and belonging.
- Empower with accountability - We trust each other to own and deliver on common goals.
- Work together to win together - We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose - We shape the market with big ideas that drive big outcomes.
Company HQ
Shepherd's Bush, London, UK
Articles
Leadership
John Giuliani
(Executive Chairman, not founder)Formerly the President and CEO of Coversant Inc. They're currently the Executive Chairman of Yieldify and is on Member Board of Directors panel for Opendorse.
Salary benchmarks
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Diversity, Equity & Inclusion at Epsilon
- At Epsilon, we celebrate the differences that make us unique and embrace the similarities that unite us. It’s our mission to create an environment of empathy, belonging and collaboration. We harness this commitment to diversity, equity and inclusion and strive to pass it along to the clients and communities we serve. Find out more here: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
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