Revenue Operations Analyst, SWORD Health

• We are looking for someone with a background in healthcare and a foundational understanding of the complexity in digital health finance operations
• The ideal candidate is comfortable manipulating data to drive insights, motivated to learn, and eager to make an impact on digital health revenue cycle management (RCM)
• In summary, we are looking for an individual who is a self-starter, passionate about healthcare, someone who can see the ‘big picture’ but is also willing to roll up their sleeves and get their hands ‘dirty’
• Healthcare provider RCM knowledge is a plus, but not required
• Startup experience is preferred but not a must
• The ideal candidate will have experience in health tech and/or management consulting
• At least 1.5 - 2 years of experience in a startup, or in management consulting
• Advanced Excel skills
• Excellent attention to detail
• Experience working cross-functionally with different teams
• Efficient written and verbal communication skills
• Comfort with ambiguity
• Excitement to wear multiple “hats” and problem solve effectively
• Undergraduate college degree
• Revenue Cycle Management (RCM) knowledge preferred

Desirable

• We are seeking an individual who thrives in working cross functionally and is passionate about digging into Product, Commercial and Operational processes that tie directly to Sword’s product monetization
• This individual will be instrumental in working on organization-wide initiatives related to profitability operations but also in improving existing manual processes that support our exponential growth
• This role sits within the Finance organization and reports into the Director of Revenue Operations (RevOps)
• The RevOps team is a small but mighty team of 3 individuals with a strong growth mindset, who love working cross-functionally and are passionate about helping Sword members
• This team is critical to the path to profitability and takes pride in working on high-visibility, high-stakes projects within the Finance organization
• Independently own pre-submission, submission and post-submission workflows of Sword’s Revenue Cycle operations
• Identify, implement and quantitatively report out on areas of improvement in Sword’s existing billing operations that impact our path to profitability
• Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections
• Work on building new initiatives from the ground-up, such as High Deductible Health Plan billing
• Support the project management of setting up new payment structures as Sword Health expands into additional solutions
• Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections
• Work regularly with the Product team on scaling our home-grown billing tool
• Partner very closely with the Engineering team to test new billing tool features and further automate end-to-end revenue cycle processes
• Collaborate with the Data team to support ongoing reporting of financial metrics and reduce the burden of manual reporting (e.g. client reconciliation files and monthly CEO report-outs)
• Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation
• Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME
• Brainstorm with the RevOps team on potential areas of opportunity to leverage AI to reduce existing repetitive tasks and consequently partner with Sword’s Intelligence team to build quarterly roadmaps accordingly