Account Manager, Trusted Shops
German Speaker
Quality guarantee for EU eCommerce
Job no longer available
Quality guarantee for EU eCommerce
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To build digital trust by providing security, orientation, and transparency – helping everyone make better decisions in the digital world
Role
Who you are
- Experience in proactive account managament (B2B) as well as in independent customer portfolio management, ideally in the SaaS environment and of small to medium-sized customers
- Strong communication skills, customer orientation and a hands-on mentality
- Very good analytical skills, sales affinity and persuasiveness
- Affinity to e-commerce/ internet and ideally experience with CRM systems (e.g. Salesforce)
- Business fluent German and very good English skills
What the job involves
- Together with your colleagues, as an account manager you are independently responsible for a defined customer portfolio of B2B customers (online stores) from the DACH region and proactively develop it further
- You independently identify potential for increasing sales performance in day-to-day business and know how to pick up your customer stores exactly where they are at the moment
- Proactive account management: You are independently responsible for a defined customer portfolio of small to medium-sized online stores (Tech Touch). You are able to understand the differences in their way of working in order to adapt your expansion strategy accordingly
- Potential analysis: You know what goals an online shop is pursuing and what challenges it has to face on a daily basis. This is where you place our technologies at the forefront
- Negotiation and development: You are responsible for the strategic and commercial development of your defined customer portfolio in the DACH market and act as a skilled negotiator for our online shops
- Internal collaboration: You are in close contact with internal interfaces such as New Business Sales or Product Management
- You will also have a Customer Success Manager at your side, who will ensure that your customer stores are successful with our solutions. Within this team structure you are able to maximize the output of customer retention and contract expansion
Our take
For over two decades now, Trusted Shops has been handing out markers of good business to online retailers across Europe. The ‘trustmark’ is awarded once companies pass an audit for areas like consumer protection and creditworthiness. Qualifying retailers then benefit from a number of Trusted Shops features including buyer protection, legal security aid, and verified customer feedback.
Trusted Shops has grown substantially since its premillenial conception. Now over tens of thousands of shops use the trademark, including Volkswagen, Shopify, and Decathlon, and it’s established an expanding footprint of subsidiaries across France, Poland, Spain, and Denmark.
Also on offer is an SaaS solution that helps companies manage and analyse customer feedback. This software is likely to prove critical in bolstering Trusted Shops’ position. After all, the eCommerce landscape has changed substantially over the past 20 years. With major trusted retailers like Amazon swiping a substantial market share nowadays, the need for trustmarks to guide the modern shopper is becoming less urgent, and Trusted Shops will need to accommodate this.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work from wherever you feel most comfortable, whether in one of our 5 offices or flexibly from another location in Europe.
- Our company health management offers you a wide range of courses, presentations and workshops.
- With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.
- Individual development opportunities to help unleash your talent and improve your individual skills.
- Buddy programme: Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.
- Team events - we enjoy spending time together.
Company HQ
Ehrenfeld, Köln, Germany
Leadership
Jean-Marc Noel
(Managing Director)Previously the MD at Impact Business & Technology Consulting.
Ulrich Hafenbradl
(Chairman of the Supervisory Board)Originally founded and served as MD at nhp Business Consulting.
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