Customer Success Manager, Hazel Health

• We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team
• Customer Success Acumen: You have quantifiable experience in relationship management (customer success, account management, etc.) in the education or healthcare environment; bonus points if you’ve previously worked in schools or district roles before shifting to customer success
• Relationship-Driven: You lead by relating to your stakeholders, be they at a school partner or in the broader community; you’ve developed a strong reputation as a people person, and somebody that folks are excited to work with
• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work
• Dynamic Communication: You have exceptional written and verbal skills, and can adeptly tailor and present to a wide-variety of audiences; you’ve got a real knack for influencing your stakeholders
• Initiative: You’re a self starter with a demonstrated capacity for following through on commitments and scheduled events; and you’re comfortable rolling up your sleeves to get the work done
• Eagerness to Learn: You’re someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands, and are open to feedback along the way
• Prior customer success experience, preferably in the K-12 education field or healthcare
• Experience working with children in diverse socio-economic environments
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Illinois (preferable Chicago)

Desirable

• As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves
• You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support
• As a Customer Success Manager, you will have hands-on experience working with our school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students
• Develop strong relationships with school partners, their healthcare needs, and their communities
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Play an active role in achieving our mission to increase access to care
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across Hazel
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning