Lead Customer Success Manager, Textio
$185k
OTE
$129.5k
BASE
More information about location
Feedback platform for people managers
Be an early applicant
Feedback platform for people managers
101-200 employees
Be an early applicant
$185k
OTE
$129.5k
BASE
More information about location
101-200 employees
Company mission
To help companies hire and retain diverse teams by eliminating bias in the most critical moment across the talent lifecycle.
Role
Who you are
- Have successfully handled and worked with global enterprise-level customers, including handling their renewals
- Are a skilled, strong negotiator with experience in leading large, complex procurement cycles. Previous experience owning renewals and upselling as an Enterprise CSM
- Are adept at driving customer adoption and providing value consultation to multiple senior partners while driving tangible outcomes and build strategies aligned with customer needs
- Are highly organized and can effectively prioritize tasks for maximum customer value
- Can inspire customers through transformational storytelling and the use of data to demonstrate what is possible with Textio
- Are a strong communicator, both verbally and in writing. Comfortable communicating with all levels of internal and external customers
- Are results minded, and collaborates with others ensuring to capitalize on the diverse strengths of those around you
- Are an excellent customer success practitioner, able to handle your book of business, bringing up issues to leadership, and ownership of all key account actions
- Ability to quickly grasp and explain technical and business concepts
- Have a point of view but maintain a low ego!
What the job involves
- The Lead Customer Success Manager role is responsible for cultivating, building, and strengthening relationships with Textio's strategic enterprise customers
- In this role, you will guide customers through their journey with Textio, ensuring they recognize its value, achieve their objectives, and drive product adoption
- Your responsibilities include leading and owning renewal and expansion discussions for your accounts and collaborating with the Sales team to identify cross-sell opportunities
- As the internal voice of the customer, you will work closely with our Sales, Marketing, and Product teams to enhance customer experiences and inform product improvements
- Your cross-functional efforts will contribute to outstanding customer satisfaction, the creation of impactful case studies, and business growth through renewals, expansions, and cross-sells
- Retain and grow a portfolio of Textio's largest, global Strategic customers
- Lead the entire renewal process, driving upsell opportunities to meet revenue and growth targets
- Partner closely with these customers to integrate Textio into their workflows and increase lifetime value
- Establish strong relationships with key decision-makers and influencers in each account
- Build multi-threaded relationships across HR Leadership and Talent Acquisition departments
- Understand each customer's unique goals, expectations, and challenges, and tailor strategies accordingly by actively listening, asking questions, and guiding the conversation
- Conduct regular customer touchpoints like business reviews and success plans to drive adoption, renewal, advocacy, and expansion
- Develop and implement a tailored customer engagement strategy for each account, coordinating closely with Textio and customer teams
- Give back to the team, guiding them from your experience and setting an example for other CSMs
- This role will require some travel for in-person customer visits or events
Our take
Textio addresses the issue of bias in workplace language, making strides with its AI and machine learning solutions.
With over 1,300 trusted partnerships, including industry giants like Bloomberg, Cisco, and Spotify, Textio has established itself as a key player in promoting fair and equitable workplace practices. Originally targeting the hiring pipeline, it is now also helping to reduce problematic language in performance feedback with its 2022 launch of "Textio Lift".
With the appointment of a new CEO in 2024, the company is optimistic as it focusses on scaling its Lift product. All in all, Textio is poised to accelerate the adoption of its product and solidify its position as a frontrunner in AI-driven solutions for the people space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2020
$12m
EARLY VC
Jun 2017
$20m
SERIES B
Total funding: $43m
Company benefits
- Flexible schedules and unlimited time off
- Outstanding health care, dental, and vision coverage for you and your dependents
- Paid time to volunteer at non-profits. If you volunteer enough, we’ll match your hours with donations
- On demand mentoring with Bravely
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Jensen Harris
(CEO)Previously worked at Microsoft for over 16 years, as a Group Program Manager of Microsoft Office and then as a Director of User Experience.
Kieran Snyder
(CSO)Founder of nerd processor. Previously led the Program Management and Design team for Amazon's advertising business.
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