Lead Customer Success Manager, Textio
$185k
OTE
$129.5k
BASE
More information about location
Feedback platform for people managers
Job no longer available
Feedback platform for people managers
21-100 employees
Job no longer available
$185k
OTE
$129.5k
BASE
More information about location
21-100 employees
Company mission
To build tools that help high-growth companies recruit and coach high-performing teams.
Role
Who you are
- Have successfully handled and worked with global enterprise-level customers, including handling their renewals
- Are a skilled, strong negotiator with experience in leading large, complex procurement cycles. Previous experience owning renewals and upselling as an Enterprise CSM
- Are adept at driving customer adoption and providing value consultation to multiple senior partners while driving tangible outcomes and build strategies aligned with customer needs
- Are highly organized and can effectively prioritize tasks for maximum customer value
- Can inspire customers through transformational storytelling and the use of data to demonstrate what is possible with Textio
- Are a strong communicator, both verbally and in writing. Comfortable communicating with all levels of internal and external customers
- Are results minded, and collaborates with others ensuring to capitalize on the diverse strengths of those around you
- Are an excellent customer success practitioner, able to handle your book of business, bringing up issues to leadership, and ownership of all key account actions
- Ability to quickly grasp and explain technical and business concepts
- Have a point of view but maintain a low ego!
What the job involves
- The Lead Customer Success Manager role is responsible for cultivating, building, and strengthening relationships with Textio's strategic enterprise customers
- In this role, you will guide customers through their journey with Textio, ensuring they recognize its value, achieve their objectives, and drive product adoption
- Your responsibilities include leading and owning renewal and expansion discussions for your accounts and collaborating with the Sales team to identify cross-sell opportunities
- As the internal voice of the customer, you will work closely with our Sales, Marketing, and Product teams to enhance customer experiences and inform product improvements
- Your cross-functional efforts will contribute to outstanding customer satisfaction, the creation of impactful case studies, and business growth through renewals, expansions, and cross-sells
- Retain and grow a portfolio of Textio's largest, global Strategic customers
- Lead the entire renewal process, driving upsell opportunities to meet revenue and growth targets
- Partner closely with these customers to integrate Textio into their workflows and increase lifetime value
- Establish strong relationships with key decision-makers and influencers in each account
- Build multi-threaded relationships across HR Leadership and Talent Acquisition departments
- Understand each customer's unique goals, expectations, and challenges, and tailor strategies accordingly by actively listening, asking questions, and guiding the conversation
- Conduct regular customer touchpoints like business reviews and success plans to drive adoption, renewal, advocacy, and expansion
- Develop and implement a tailored customer engagement strategy for each account, coordinating closely with Textio and customer teams
- Give back to the team, guiding them from your experience and setting an example for other CSMs
- This role will require some travel for in-person customer visits or events
Our take
Hiring great people sounds simple, but it's a pretty tough challenge business face. Job adverts can put the wrong candidates off, interviews can be inconsistent, and feedback is often influenced by bias rather than evidence. So for companies trying to build high-performing teams, getting these decisions right can make all the difference.
Textio helps take the guesswork out of hiring and employee feedback with its AI-powered tools that help businesses write better job adverts, run more structured interviews and give clearer, fairer feedback to employees. And its interview intelligence platform, Lavalier, helps recruiters focus on real evidence instead of instinct, making it easier to identify the best candidates and create a more consistent hiring process.
Since launching in 2014, Textio has become a trusted partner for global organizations including Bloomberg, Cisco, Johnson & Johnson, Samsung and Spotify. With recognition from the likes of Fast Company, Forbes and CNBC, the company has built itself a strong reputation in HR technology. Now, as businesses continue looking for smarter and fairer ways to hire and develop talent, Textio is in a strong position to remain a leader in AI-powered recruitment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Mar 2020
$12m
EARLY VC
Jun 2017
$20m
SERIES B
Total funding: $43m
Company HQ
Central Business District, Seattle, WA
Leadership
Colleen Gallagher
(CEO)Colleen joined Textio in 2022 as CFO, moving into the role of COO in 2024 and CEO in 2026. Prior to Textio, they were an SVP of Finance and CFO at Premise Data and a VP of Finance at BetterUp.
Jensen Harris
(Co-Founder & CTO)Jensen has held a number of roles at Textio since co-founding the company in 2014. These roles include CTO, CXO, CEO and now CTO. They are also the founder of Expedition 60. Previously, they spent over 16 years at Microsoft as a Group Program Manager and Director of UX.
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