Senior Operations Manager, Alteos
Intelligence & Process Enablement
Digital insurance provider
Be an early applicant
Digital insurance provider
21-100 employees
Be an early applicant
21-100 employees
Company mission
To add an extra layer of protection to the things and activities people value most.
Role
Who you are
- 5–10 years of professional experience in Operations, Process Improvement, RevOps, or Data/Systems Enablement
- Strong technical know-how in HubSpot (admin & architecture) and workflow automation (Zapier, Make, or similar)
- Strong background in data analytics, reporting and KPI frameworks
- Experience with API integrations and scaling operational processes through technology
- Experience in process design, optimization, and scaling
- A hands-on, solution-oriented mindset with curiosity to test and configure new tools
- Understanding of how AI can enhance operations and willingness to explore practical applications
- Strong stakeholder management skills and ability to translate between business and tech
- Fluent in English (German is a plus)
- (Nice-to-have) Insurance/claims process knowledge
What the job involves
- Own and optimise our CRM system (HubSpot) to drive marketing, sales and customer success foundations
- Ensuring data integrity, compliance and governance across the CRM landscape
- Manage and optimize integrations (analytics, support tools, etc.)
- Lead workflow automation, process optimization and co-lead AI integration to reduce friction and scale efficiency
- Design and implement automated workflows (HubSpot, Zapier, APIs or other workflow automation tools) reducing manual tasks
- Co-lead the sourcing and integration of AI technologies to modernize workflows, boost productivity, and establish a foundation for scalable, resilient operations
- Customer Care & Claims operations enablement
- Drive claims process improvements (fraud prevention, detection, handling efficiency)
- Establish KPIs and SLA monitoring to ensure performance is transparent and actionable
- (Nice-to-have) Apply insurance knowledge to help shape operational and claims automation processes
- Further build and own the data and analytics strategy for Operations and Customer Care, ensuring high-quality, actionable insights, closely working together with our data team
- Develop dashboards and reports for multiple stakeholder groups (Customer Care, Sales & Marketing, Leadership)
- Provide pipeline, service-level, and customer & partner feedback analytics to identify improvement opportunities in collaboration with the Customer Care & Claims lead
- Enhance cross-functional collaboration
- Act as a bridge to Digital Product & Tech, aligning on roadmaps, integrations, and system enhancements
- Train and enable teams on tools, data literacy, and process excellence
- Design and run closed-loop feedback systems, feeding ops and customer insights back into Product, Marketing, and Tech
Our take
Berlin-based Alteos develops tailor-made insurance solutions as ‘embedded insurance’ through innovative sales partnerships. It offers insurance-as-a-service and contains a wide portfolio of insurances, which are fully integrated and ready to purchase at the point of sale.
What sets Alteos apart is its unique technology platform, which was developed in-house and allows for better flexibility and efficiency. This has resulted in the company gaining over 100 million clients across the world, highlighting the success of its personalised approach to insurance solutions.
Alteos is a subsidiary of AXA Konzern AG, the French multinational insurance company. It therefore benefits from the experience and solidity that AXA brings when carrying out its task of simplifying and automating the insurance industry, which should put it in good stead to further its growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Company benefits
- Central location in Berlin
- Flexible working hours
- Apple devices
- Team events
- Home office
- Drinks, fruits, cereal
- 27 vacation days
- German classes
Company HQ
Charlottenburg, Berlin, Germany
Leadership
Founded 7e stores and CommerceBoard GmbH. Served as Managing Director of Allianz X GmbH and as Entrepreneur Partner at eTribes Connect GmbH before founding Alteos.
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