Social Media CX Expert, Gympass
The hourly base salary range for this role is $21.17 - $21.63 In New York, California, Colorado, Massachusetts, and Washington and may vary for other locations
Employee fitness & wellness platform
Be an early applicant
Employee fitness & wellness platform
1001+ employees
Be an early applicant
The hourly base salary range for this role is $21.17 - $21.63 In New York, California, Colorado, Massachusetts, and Washington and may vary for other locations
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- Previous experience with support on Social Media
- Native English and knowledgeable of US culture and behaviors
- Spanish speaking is a plus
- Deep understanding of Social Media, Review Channels and Community tools, such as Instagram, Twitter, LinkedIn, TikTok, app stores, Google Business, Trustpilot, Better Business Bureau, and Reddit
- Experience with Google Workspace tools, such as Slides, Docs, and Sheets
- Experience with reports and social listening tools is a plus
- Personal organization and commitment to the team and to Wellhub
- Holistic view of how teams, projects, and decisions impact each other and the company
- Clarity about the threats and opportunities that need to be escalated to leadership
- Excellent oral and written communication (concise and structured)
- Ability to share knowledge and influence behavior
- Analytical mindset focused on scalable results
- Ease of solving problems
- Passionate about social media and digital marketing, its behaviors and trends
- Well-informed and aware of what is happening in the world
- Self-taught
- Good relationship with leaders and colleagues and work well in a team
- Available to work from 9am to 6pm (Miami time zone)
What the job involves
- We are hiring a Social Media CX Expert to our Customer Experience team in Miami!
- This team member will be the guardian of our US Social Media CX operation
- This person will provide support to users, while sharing knowledge, providing technical support, and escalating threats and opportunities to the leaders, making our social media support more qualified and efficient
- Manage the incoming social media comments within our Social Media channels to identify customers’ needs and engage with our users in a meaningful way
- Detect brand opportunities, possible crisis, and proactively engage in mentions and conversations about Wellhub on social media (social listening)
- Collect and report user's feedback on product and services, bringing learnings and insights to leaders,
- Help us create reports to be shared with internal stakeholders to improve our product
- Assist in building a cohesive social media strategy to ensure brand relevance and growth
- Ensure our social media tone of voice, knowledge base and success metrics are always relevant and up to date
- Stay up-to-date with social media and digital trends to keep Wellhub ahead of its competitors
- Identify and create playbooks, communications, and other opportunities related to process improvement
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company HQ
South Village, New York, NY
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
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