Director of Product Design, ServiceTitan
$223.6-299.1k
+ Annual bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$223.6-299.1k
+ Annual bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- We are looking for a Director, Product Design — Back Office with strong product vision, a mind toward execution, and a desire to build a culture that elevates the team
- You know what quality looks like, set the bar high, and bring a modern design practice that embraces AI as a creative and strategic accelerator
- You bring a modern design practice — one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut
- Experience in a SaaS or enterprise environment or one comparable, preferably on a platform
- Have built a team of 10 or more
- Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
- Experience designing for agentic or AI-driven experiences — especially where users need to review, approve, or override system-generated outputs
- Passion for improving User Experiences at scale while supporting business objectives with the ability to help measure those improvements via both quantitative and qualitative methods
- Proven track record for solving difficult UX design problems and simplifying complex workflows to shape intuitive and delightful interfaces for customers
- Be a strong leader and coach, dedicated to helping your team reach their full potential, effectively delivering direct feedback to product designers in their work and fostering a culture of healthy design processes across the entire company
- Top-notch prioritization and organizational skills. Excited by the idea of managing multiple responsibilities at once and ruthlessly prioritizing the highest impact work
- Excellent communication skills with strong analytical abilities, conflict resolution, and negotiation skills with the ability to work well across various levels of the organization.
- Ability to lead major cross-functional initiatives in a fast paced environment, building project plans and roadmaps, securing and leading resources, and identifying and removing roadblocks
What the job involves
- Reporting to the VP, Experience Design, you will own the end-to-end design of the financial and operational backbone of the trades — spanning AP, AR, purchasing, inventory, project financials, and month-end close — and help shape how our agentic back office comes to life for the tens of thousands of tradespeople who depend on it every day
- You help establish a shared vision of a strong user-focused experience across the company, make strategic decisions as well as trade-offs based on project priority
- Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business
- Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features
- Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction. Help the team deeply understand who they're designing for
- Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed
- Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience
- Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives
- Be an active mentor for designers and design managers, helping them build context, strong decision- making skills, and empathy for our users by providing feedback to help strengthen the team
- Inspire a user-centric culture within the team and across the organization
- Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects
- Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence
- Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes
- Drive accessibility into products through inclusive design, awareness, and innovation
- Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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