Vice President of Customer Success, Wheel
$221-299k
+ 20% bonus and stock options
More information about location
Virtual care platform
Be an early applicant
Virtual care platform
201-500 employees
Be an early applicant
$221-299k
+ 20% bonus and stock options
More information about location
201-500 employees
Company mission
To put great care within everyone's reach.
Role
Who you are
- 12+ years of experience in client success, account management, or client success roles in enterprise healthcare, or virtual care delivery organizations
- 7+ years of experience leading and managing high-performing client success teams across Solutions, Implementation, and Account Management
- Experience managing a P&L, and driving optimization and scalability of your business units
- Experience and deep understanding of R&D organizations and tech products, ability to work closely with Solutions Engineers to understand client needs and drive optimal implementations as well as upsell/cross-sell opportunities
- Proven track record of driving client satisfaction, retention, and growth
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders
- Strong data analysis skills, with the ability to derive insights from data and use them to drive quick business decisions
- Strong project management skills, with the ability to manage multiple projects and priorities simultaneously
- Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree preferred
What the job involves
- As the Vice President of Customer Success, you will be responsible for leading the charge for Wheel’s clients, which represent a standard setting list of healthcare and pharma brands and deliver millions of patient visits through Wheel every year
- Given the strategic value of Wheel’s clients, the Vice President of Customer Success plays a pivotal role both internally and externally at the company connecting the dots on everything from strategic growth to roadmap development and operational standards
- The Vice President of Customer Success will lead all elements of Wheel’s client implementation, solutions and account management at Wheel, and serve as our clients’ biggest advocate
- You will be responsible for driving client satisfaction at all phases of their Wheel journey from launch to, retention, and growth, and will work closely with cross-functional teams to ensure the delivery of Wheel’s promise to our clients
- Serve as the exec lead on Wheel’s enterprise accounts, driving internal and external alignment on product and operations priorities and ensuring the client voice is heard & understood by all Wheel team members
- Lead, develop and manage a standard setting client success team that Wheel clients love to work with and Wheel team mates enjoy collaborating with to ensure client and patient success
- Drive Wheel’s client retention, expansion and growth strategy, hitting or exceeding revenue targets for client expansion
- Lead all aspects of Wheel’s client implementation and continuously improve our enterprise implementation methodology and approach across segments to drive client satisfaction and successful launches
- Lead cross-functional collaboration across Wheel’s operational teams including R&D, Network Operations, Clinical Operations and Finance to drive key initiatives to ensure performance to client requirements and attain high client NPS
- Partner closely with Wheel’s leadership team to ensure the successful delivery of our platform as well as delivering insights to R&D and Operations that drive strategic growth channels for the business
- Develop and implement strategies to optimize client onboarding, adoption, and ongoing usage of our platform and services, building on the existing. implementation methodology to create a world class, enterprise strategy
- Monitor and analyze client usage data, and use insights to drive product and service improvements
- Develop and deliver regular reports on client success metrics, and use data to drive continuous improvement in client success initiatives
- Stay up-to-date on industry trends and best practices in client success and virtual care delivery, and share insights with the broader team to drive innovation and growth
Application process
- December 31, 2025 at 8:00 AM UTC
Our take
In an age where digitization is transforming the way we interact with healthcare providers, Wheel brings together tech infrastructure and clinicians to power virtual care and telehealth. The company is focused on improving patient access to care and simultaneously addressing an urgent need for clinician empowerment.
The company has created a telemedicine platform that allows companies to provide services to patients under their own brand, with Wheel handling all the back-end technology and providing an easy-to-use interface for healthcare providers to treat people.
With Wheel, not only can prospective patients be connected to the best healthcare provider for their specific needs, but the improvements to efficiency for practitioners contribute to tackling the epidemic of clinician burnout. Past funding has allowed the company to broaden its services and improve its integrations, as it pursues the ultimate goal of better health outcomes for all.
Steph
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Medical, vision, and dental insurance
- Flexible PTO policy
- $5250 personal growth stipend
- $500 home office stipend
- Flexible WFH policy
- Paid parental leave
Company HQ
Civic District, Austin, TX
Leadership
Michelle Davey
(Co-Founder & CEO)They started their career as an Associate at Medtronic, before roles at International Biomedical and Google. They served as Manager of Favor Delivery and Head of Global Talent at Medici prior to founding RecruitHere in 2016 and Wheel in December of the following year.
Griffin Mulcahey
(Co-Founder)Having spent a year at the Department of Health and Human Services, they worked as an Epstein Becker & Green Associate for over 3 years. They left their role as VP of Strategy at Medici in December 2016 to co-found Wheel in December 2017.
Share this job
View 2 more jobs at Wheel