Sales Engineer, Pendo
$124-155k
OTE
OTE (70/30 split)
Digital adoption and product experience solutions
Be an early applicant
Digital adoption and product experience solutions
501-1000 employees
Be an early applicant
$124-155k
OTE
OTE (70/30 split)
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- Minimum of two (2) years of PreSales experience
- Bachelor’s degree and/or coding academy in a related field
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
- Hands-on experience with client-side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Superior solution scoping abilities, using our existing solution and influencing new product development
- Must be willing to work in a fast paced environment with multiple roles
- Passion, people skills and ability to collaborate with a team of sales professionals you support
Desirable
- In-depth knowledge of Product Management as an industry
- Experience working in SaaS
- Experience working with LATAM customers/prospects
What the job involves
- Our Sales Engineers are responsible for all technical, solution, and competitive aspects for the Pendo sales cycle. You will work with Account Executives in our Commercial segment, convincing executives of the technical merits of the software solution.
- The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers
- Sell the product!
- Be the expert that articulates Pendo capabilities in the context of customer needs and value
- Manage and lead proof of concept evaluations
- Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
- Provide training for demonstrating existing and new features
- Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
- Perform Pendo installations, build and troubleshoot Pendo Guides
- Track and raise feature requests
- Provide feedback to product, engineering and marketing teams at Pendo based on market need
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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