Senior IT Support Specialist, Procore
Base Pay Range $26 - $36. Eligible for Bonus Incentive Compensation.
5 days a week in office (West 6th Street, Austin)
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
Base Pay Range $26 - $36. Eligible for Bonus Incentive Compensation.
5 days a week in office (West 6th Street, Austin)
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- Successful candidates are eager to learn, share knowledge, self manage and execute on our incident handling processes to keep our IT services running optimally for our users
- Solid technical, analytical, and troubleshooting skills are required to thrive in our hyper-growth SaaS environment
- Minimum of 3 years experience in an IT support role
- Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework
- Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS
- Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN)
- Has experience with MDM (Mobile Device Management) systems such as JAMF and MS Intune
- Strong customer service attitude and a genuine desire to help others
- The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business
- Thoughtful communicator with excellent verbal and written communication skills
What the job involves
- We’re looking for an IT Support Specialist to join Procore’s DTS Org
- In this role, you will provide world-class service to our colleagues across all Procore locations
- You’ll drive employee productivity by equipping and supporting our company's technology and IT Operations
- As an IT Support Specialist you’ll partner with our IT systems and IT engineering team to resolve issues, answer questions, provide laptop support, provision new computers, and assist with company-wide IT initiatives
- This position reports into our Sr Manager of IT Support and will be based in our Austin office
- This is an in-office position, not remote or flex
- We’re looking for someone to join us immediately
- Understands all aspects of end user support and technical/functional capabilities
- Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Manages own queue of tickets according to SLAs and agreed procedures
- Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.)
- Supports office events by providing and supporting AV technical solutions
- Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/application deep dive sessions, and mentors junior staff and new hires
- Fully supports compliance requirements such as MDM enrollments, physical hardware handling procedures and ensuring work is documented by tickets
- Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly
Application process
- We’re looking for someone to join us immediately
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company values
- Openness: Be honest without ego
- Optimism: Build toward what’s possible
- Ownership: Take initiative and move forward
Company HQ
Carpinteria, CA
Articles
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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