Senior Scaled Partner Manager , Patreon
$119-216k
+ Equity
2+ days a week in office
Funding platform for creatives
Be an early applicant
Funding platform for creatives
1001+ employees
Be an early applicant
$119-216k
+ Equity
2+ days a week in office
1001+ employees
Company mission
To put creators in control of their work and their futures by strengthening the bond between them and their communities.
Role
Who you are
- You have experience managing high-touch creator or customer relationships and thrive in roles where trust, nuance, and long-term impact matter
- You’ve worked in environments that blend 1:1 relationship management with 1:many or scaled approaches, and you’re comfortable influencing programs even when you don’t directly own execution
- You have a strong track record of supporting retention, account health, or long-term growth through strategic guidance, proactive outreach, and thoughtful intervention
- You’re data-informed and proactive — able to identify early signals of risk or opportunity and take action
- You’re a strong communicator who can navigate complex, emotional, or high-stakes conversations with empathy and clarity
- You’re excited to support creators as they build durable, sustainable businesses and value long-term partnerships over short-term wins
What the job involves
- The Scaled Creator Team within the broader GTM org supports small and medium-sized creators on Patreon in their growth on Patreon
- We work across Product, Marketing, Community, and Creator Partnerships to help creators adopt key Patreon tools and grow their memberships using a combination of 1:1 and 1:Many tactics
- As a Senior Scaled Partner Manager, you will be responsible for supporting Patreon's top mid-market creators through a highly strategic, relationship-driven approach focused on long-term retention, trust, and sustainable success on the platform
- You will directly manage a focused portfolio of creators in a high-touch 1:1 capacity, serving as a senior point of contact for complex relationships, nuanced business challenges, and retention-risk scenarios. In parallel, you will partner closely with a Program Operations Manager who owns scaled retention programming, helping shape the strategy and direction of how Patreon supports this segment at scale
- This is a senior account management role that blends deep relationship ownership with scaled retention strategy. You’ll provide tailored recommendations, guide creators through critical moments in their business, and ensure they remain engaged, successful, and confident in Patreon as a long-term home
- This is an exciting opportunity to help define how Patreon retains its most impactful mid-market creators — influencing best practices, informing program design, and partnering cross-functionally to ensure creators thrive on our platform over time
Our take
Creatives face two major struggles in the online space: getting eyes (or ears) on their work, and getting paid for it. Patreon was founded to solve both problems with a platform that would provide a space for creators to host and promote their work, and offer supporters a way to show their support through a regular paid subscription.
Patreon has been a leader in the content subscription space since its founding, but recently has come under pressure from newer rivals such as Substack and Ko-fi. It has maintained its position by shifting its focus from being primarily a marketplace for supporters to find creatives that interest them to being a toolbox for content creators to promote their work. While the site's creatives value this approach it remains to be seen whether Patreon will be able to return to the growth it was enjoying in previous years.
Despite the inroads made by competitors and a troubling global economic outlook making finances tougher for content creators and their supporters, Patreon is still a leader in its space, with over 250,000 active creators having made $3.5B through the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$155m
SERIES F
Sep 2020
$90m
SERIES E
Total funding: $352.1m
Company benefits
- Health Coverage: Medical, dental, and vision plans are available to our US employees and their dependents. Our plans have a nationwide network and we also cover a primary care concierge membership.
- Balance & Wellness: We offer a generous Flexible Time Off policy, in addition to days throughout the year where everyone takes the same day off to recharge our batteries. Employees and their dependents also have access to therapy, coaching, and Employee Assistance Programs services.
- Family Planning: We provide 20 weeks of paid parental leave, fertility, adoption, and surrogacy benefits, as well as an annual stipend for new additions to your families (including pets!).
- Lifestyle & Learning: You’ll have stipends to fund your personal lifestyle and to support your favorite creators on Patreon, as well as an annual stipend for learning and development.
- Hybrid Work: Our offices are in San Francisco, New York, and Porto. Plus, we have more teammates working remotely around the world.
- Financial Support: We offer employer matching for our retirement plans and Health Savings Account (HSA), as well as access to 1:1 financial guidance with a Certified Financial Planner.
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Conte
(Co-Founder & CEO)Graduated from Stanford with a degree in Music. Created musical content on Youtube as Pomplamoose before founding Patreon.
Sam Yam
(Co-Founder, CTO & President)Worked in Analytics and Engineering roles at Yahoo, Ning and Loopt. Previously founded mobile advertising company AdWhirl, which was acquired by Google.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 26 more jobs at Patreon