Client Relationship Manager, GRESB
Asset Impact
Office located in Centrally-located offices in London, Paris, Berlin, and Amsterdam
ESG data for financial markets
Be an early applicant
ESG data for financial markets
101-200 employees
Be an early applicant
Office located in Centrally-located offices in London, Paris, Berlin, and Amsterdam
101-200 employees
Company mission
To provide financial markets with actionable insights, ESG data and benchmarks.
Role
Who you are
- The ideal candidate will be detail-oriented and analytical, enjoy structuring new processes and organizing various resources around these, as well as engaging externally with clients and key partners
- The position requires a self-starter with an ability to quickly build knowledge of our data products, based on previous experience in sustainability and/or in the financial industry. We offer a unique opportunity to play a global role in a mission-driven, high-growth stage organization that is paving the way to a more sustainable economy
- Bachelor’s degree in a relevant field (e.g., business, engineering, economics, sustainable finance). Master’s degree is preferred
- Minimum 6 to 8 years of experience working in a client-facing role, for example in a consultant, sales, or client relationship position. Previous experience in the areas of climate, sustainability, and/or the financial industry is strongly preferred
- Experience in building relationship with clients and conduct presentations. Customer-first mindset with integrity, reliability, and maturity
- Strong verbal and written communication skills
- Ability to understand complex and technical concepts, including data-related methodologies and to perform technical research on large datasets when required
- Strong attention to detail, ability to independently manage and improve end-to-end processes
- Affinity with start-up and/or scale-up environments
- Fluency in English is mandatory. Other European languages will be considered a strong plus (French, Spanish, German, etc.)
- Legal authorization to work in the Netherlands or in any other country as specified is required
- This position will be preferably based in Amsterdam or Berlin. Paris or London is also possible for the right candidate
What the job involves
- Asset Impact is seeking a Client Relationship Manager, whose primary responsibilities will be to own the end-to-end client management process, spanning client onboarding, relationship management, product demonstration, product delivery, and post-delivery support
- The Client Relationship Manager will also support the sales process and develop strong relationships with new and existing clients to identify expansion opportunities
- In this role, you will be part of the Business Development Team and work closely with the Chief Business Development Officer, other business development representatives, as well as other teams such as Marketing & Communications, Product, and Technology
- In your role, you will define and own processes concerning management and support relationships with existing clients and partners, which includes responsibilities in the following areas:
- Build and manage long-term relationships with clients, understand their use cases and challenges, and identify key internal sponsors. Continuously improve the overall client experience, and maximize client retention and business growth, via proactive relationship-focused engagement
- Define and continuously improve best-in-class account management strategies, including implementation of processes and tools, together with the other members of the Business Development and Product teams
- Provide client feedback to the Product team for the continuous improvement of existing products and the development of the roadmap
- Manage the overall process of client support, coordinating the allocation and execution of research work by the various team members, and ensuring high quality of responses sent to clients
- Manage the product delivery to clients, in coordination with the Product team
- Continuously monitor the efficiency of existing processes, via the implementation of KPIs; suggest and implement regular improvements to client delivery & support activities, as well as new ways to enhance these processes
- Support overall business development activities and help improve related processes
- Conduct product demonstrations to new and existing clients; drive and/or support follow-up activities
- Identify new business opportunities with existing clients and pursue these opportunities to completion, in collaboration with the other members of the commercial team
Application process
- Please submit a resumé and cover letter in English detailing your relevant experience and motivation
Our take
The international community has set a target for net zero emissions by 2050, but to make that happen, businesses need reliable data on environmental, social and governance (ESG) metrics. GRESB was founded in 2009 to provide ESG data on business assets based on self-reported data and has since become regarded as the gold standard for investment managers to assess their ESG performance.
GRESB is the only ESG framework specifically designed for real estate, and it has earned widespread adoption within the industry. The platform now covers over $8T in assets - more than double the amount reported in 2019 - solidifying its reputation as an essential tool for investment managers. This growth reflects the growing emphasis on sustainability in real estate investment and the increasing demand for transparent, reliable ESG data.
The company continues to evolve its ESG model to better serve its users. Recent moves include the acquisition of companies like Asset Resolution, which develops tools for acquiring data from hard-to-measure sectors. Alongside this, the company has substantial funding which will help it further enhance its offerings and play a critical role in the transition to a sustainable, net-zero economy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Company benefits
- Flexibility - set your schedule & work from home or the office
- Transport - free public transportation to and from the office
- Vacation - 25 days of annual leave plus national holidays
- Learning - EUR 2,500 for professional development each year.
- Relocation - customise relocation assistance for employees
- Visa Support - visa sponsor is available for many roles if needed
- Healthy Food - free healthy lunches are provided at the office
- Learn Dutch - employer-provided language classes if desired
- Team Events - enjoy offsite group activities and Friday drinks
Company HQ
Buitenveldert-Oost, Amsterdam, Netherlands
Leadership
Sebastien Roussotte
(CEO)Previously the CEO of Style Analytics. Prior to that, they worked at Finasta for 6 years as a Managing Director and General Manager. They also served as the COO at Sophis for 5 years and as the Managing Director at Thomson Reuters for 2 years.
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