IT Support Technician, VulcanForms

• They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position
• High school diploma, GED, or equivalent combination of education and experience
• 1+ years of experience supporting end-user technology in an enterprise environment, including deployment, configuration, troubleshooting, and repair of computer hardware, software, printers, and peripheral devices, plus audio/visual and video conferencing technologies
• Working knowledge of IP networking concepts, including device connectivity, TCP/IP, DNS, DHCP, and basic network troubleshooting
• Experience supporting Microsoft technologies, including Windows operating systems and Microsoft 365
• Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users

Desirable

• VulcanForms is seeking an experienced IT Support Technician with a strong background in delivering exceptional IT service and end-user support
• The ideal candidate has experience supporting fast-paced organizations with diverse technical needs across engineering, manufacturing, operations, executive leadership, and corporate functions, including environments that require reliable support for 24/7 manufacturing operations. The ideal candidate will be flexible and flourish in a fast paced and challenging environment
• As part of the IT team, you will provide end-to-end lifecycle support for employee technology, including onboarding, device provisioning, software installation, troubleshooting, repairs, upgrades, asset management, and secure device recovery
• You will also contribute to the design, implementation, and ongoing support of end-user technologies, including workstation infrastructure, printing services, and conference room systems, helping ensure a reliable and seamless technology experience across the organization
• Deliver Tier 1–3 technical support to VulcanForms employees, resolving hardware, software, network, and endpoint issues while ensuring a high-quality end-user experience
• Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, maintenance, recovery, and secure disposal
• Provision, configure, deploy, and support employee workstations, laptops, mobile devices, and associated peripherals to enable new hires and ongoing business operations
• Diagnose and resolve hardware, software, operating system, and connectivity issues through both in-person and remote support
• Install, configure, and maintain desktop, label, and multifunction printing solutions to ensure reliable day-to-day operations
• Troubleshoot wired and wireless network connectivity issues, including device configuration, VLAN assignments, and endpoint connectivity
• Configure and support network-connected production equipment and specialized manufacturing devices, partnering with engineering and infrastructure teams to ensure secure, reliable integration
• Partner with IT engineering and cross-functional teams to identify recurring issues, improve support workflows, and implement scalable solutions that enhance operational efficiency
• Support and maintain conference room, audio/visual, and video conferencing technologies across VulcanForms locations, ensuring a seamless collaboration experience
• Provide AV support for company meetings and events, including occasional after-hours support for critical business activities
• Create and maintain clear technical documentation, knowledge base articles, and user guides, translating complex technical concepts into practical, easy-to-follow instructions