Executive Vice President, Thrive
Product
$250-260k
Offers bonus
NextGen technology outsourcing provider
Open for applications
NextGen technology outsourcing provider
1001+ employees
Open for applications
$250-260k
Offers bonus
1001+ employees
Company mission
To be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
Role
Who you are
- 15+ years in product leadership including 7+ years in senior strategic leadership roles within:
- Managed Services
- SaaS
- Cybersecurity
- Cloud platforms
- Experience scaling multi-entity or acquisition-driven platforms
- Demonstrated success in creating clear product strategies, roadmaps and investment cases and driving them through to execution
- Deep experience translating customer and market insight into differentiated offerings and successful commercial outcomes
- Proven track record of improving gross margin via product discipline
- AI and automation strategy experience strongly preferred
- Experience working in PE-backed or high-growth environments preferred
- Strategic and systems thinker with the ability to connect vision to detailed execution
- Customer-obsessed, commercially savvy and data-driven in decision making. Structured, methodical thinker
- Platform mindset vs. custom solutions mindset
- Exceptional leadership and people-management skills; able to inspire, coach and scale a diverse global team
- Financially fluent, able to partner with Finance on business cases, understand EBITDA and margin implications, and use cost-to-serve data to inform product and pricing decisions
- Strong communicator and influencer who can align executive stakeholders and cross-functional teams
- Must have a strong executive presence with board-ready communication skills
- High integrity, low ego, accountability driven with a collaborative, outcome-oriented style aligned to Thrive core values (People, Client, Attitude, Ownership)
- Comfortable driving change in complex environments
What the job involves
- The EVP of Product is a key member of the executive leadership team, responsible for defining and leading Thrive’s end-to-end product and platform strategy across Cybersecurity, Cloud, Digital Experience, Infrastructure, and AI-powered services. This leader will own an end-to-end product lifecycle, from vision and strategy to roadmap, delivery, commercialization and in-life optimization, across our managed services and technology offerings
- This executive will transform a multi-acquisition services portfolio into a standardized, repeatable, high-margin platform — driving clarity in packaging, pricing, roadmap prioritization, vendor strategy, automation, and ServiceNow enablement
- This is a highly strategic and operationally rigorous role. The EVP must bring structure, discipline, and platform thinking to a complex and evolving environment
- Define Thrive’s 3-year product vision aligned to revenue growth and EBITDA expansion targets
- Rationalize acquired service offerings into standardized, tiered, scalable packages
- Establish clear product segmentation (core, advanced, AI-enabled, verticalized solutions)
- Lead lifecycle management: build, enhance, sunset
- Continuously scan market, customer and competitive trends to inform strategy, identify new opportunities and proactively manage product innovation
- Define and execute Thrive’s AI-first services strategy that is tightly integrated into the product roadmap
- Identify opportunities to embed AI and automation into existing and new offerings to improve outcomes (speed, quality, risk) and drive accretive revenue, margin expansion, or cost-to-serve improvement
- Productize automation and AI into revenue-generating offerings
- Define and lead AI governance, internal enablement, and client-facing packaging for AI and automation
- Partner with ServiceNow and key vendors to embed AI at the platform level
- Parter with Finance and Operations to define a clear margin improvement agenda across the product and services portfolio, with specific targets for gross margin and driving product-level margin visibility
- Improve gross margin through vendor rationalization, tool consolidation, and thoughtful build/buy/partner decisions that simplify the stack and increase buying power
- Embed automation into workflows and service deliver to reduce manual effort, improve quality and consistency, and expand labor efficiency without compromising customer outcomes
- Design offerings that are operationally scalable, standardized architectures, repeatable implementation patterns, and well-defined service tiers so that growth translates into expanded margins rather than linear cost increase
- Establish a standard product integration playbook for acquisitions
- Rapidly assess acquired products and services for strategic fit, overlap, technical health, customer impact and financial performance, and translate findings into clear recommendations
- Lead Day 0–180 product harmonization roadmap, defining which offerings to keep, enhance, sunset or migrate, and in what sequence and timeline
- Eliminate duplicative tools and service fragmentation
- Ensure integration decisions balance growth and churn risk
- Ensure that each acquisition strengthens, rather than fragments, the overall platform and portfolio, driving toward a more standardized, and margin-accretive product set over time
- Deeply understand customer segments, personas, and journeys across our core industries, ensure voice-of-the customer and frontline feedback are systematically fed into product decisions
- Partner with CRO and Marketing to:
- Simplify messaging
- Align packaging and pricing
- Enable sales with clear value propositions
- Support verticalized offerings (Financial Services, Healthcare, PE portfolio companies, etc.)
- Support strategic customer engagements, renewals, and large pursuits by articulating our product roadmap, differentiation, and value proposition
- Implement and enforce a structured product roadmap, governance framework and operating model
- Establish prioritization framework that balance customer value, revenue impact, strategic fit and operational feasibility – focusing on ROI and a value creation plan
- Build product KPI dashboard:
- Revenue by product line
- Gross margin by product
- Attach rates
- Adoption
- AI penetration
- Build, coach and retain a high-performing product organization capable of executing in a high-growth multi-country environment
- Foster a culture of customer obsession, data-driven decisions, disciplined execution, and continuous learning
- Set clear expectations, rhythms and success metrics for the product teams
- Attract top product talent and create succession plans for future product leaders
- Champion cross-functional leadership and partner closely with COO, CTO, CRO, CMO, CFO, and CPO
- Model executive presence with customers, analysts, partners and the Board, serving as the voice of the product strategy and market vision
Our take
Founded in 2001 as an IT service, Thrive has grown into an end-to-end solution for cybersecurity and Cloud offerings, helping businesses to evolve digitally and securely. Its services are used by the aerospace, social housing, education, retail and other industries.
Thrive has expanded its operations across North America, the Asia-Pacific, and Europe through more than 20 strategic acquisitions. Although it operates in a crowded field of customer experience and digital transformation companies, its numerous awards and robust portfolio have sustained its success for over two decades.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive Benefits Package
- Paid Annual Leave and Holidays
- 401K and Company Match
- A Learning Company
- Smart and Diverse Environment
- Annual Company Events
- Flexible Schedules
- New Employee Referral Program
Company HQ
Foxborough, MA
Leadership
Bill McLaughlin
(CEO & Board Member)Bill previously co-founded The Jillian Fund where he served as the Chairman of the Board for 11 years. He also served as a Senior VP of Strategic & Major Accounts at Kaseya and as EVP & CTO of Managed Services at Atlantic Tomorrow's Office.
Scott Steele
(COO)Prior to joining Thrive in 2024, Scott spent 9 years at HP as VP & Head of Systems & Infrastructure, Contractual Systems, and Managed Services Systems, Digital & Transformation Organization. Before that he spent over 2 years at Hewlett-Packard as a Senior Director of Managed Services, WW Service Deliver & Infrastructure.
Michael Gray
(CTO & VP of Technology)Michael joined Thrive in 2007 as a Director of Network Operations, moving into the role of VP of Technology in 2016 before adding CTO to his title in 2017.
Joe Waleck
(CRO)Joe joined Thrive in 2023 as CCO, moving into the role of CSO in 2024 and CRO in 2025. Prior to this, he spent nearly 16 years at Presidio as the VP of Sales, 2 years at Cisco Systems as a Key Account Manager, and nearly 5 years at AT&T as a Client Business Manager.
Kristina O'Connell
(CMO)Kristina joined Thrive in 2023 as an EVP of Marketing before moving into the role of CMO in 2024. Previously, she founded acorn and served as a VP of Corporate Affairs & Marketing at Dascena.
Kimberly Saturley
(CPO)Prior to joining Thrive in 2025, Kimberly spent 4 years at Aqua Security as the Head of Americas & Global GTM HR, VP of People (American & Global GTM), and Chief HR Officer. She also served as the CPO at Medicus Healthcare Solutions and as Director of HR at Zerto.
Prior to joining Thrive in 2025, Nicholas was the Chief Legal Officer & Corporate Secretary at Transfix, VP & Deputy General Counsel at Advance and Counsel, Corporate Department at Paul, Weiss, Rifkind, Wharton & Garrison.
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