Senior Manager of Business Operations, Lilt
AI solution for enterprise translation and content creation
Open for applications
AI solution for enterprise translation and content creation
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make the world's information accessible to everyone regardless of where they were born or which language they speak.
Role
Who you are
- Diagnostic problem-solving: You instinctively break down complex, ambiguous problems into root causes and actionable workstreams; you ask "why" until you understand the real issue, not just the symptoms
- Systems thinking: You naturally evaluate trade-offs across people, process, data, and technology before recommending solutions; you consider second-order effects and unintended consequences
- Ruthless prioritization: You assess new requests against existing roadmap and company goals; you make data-informed recommendations on what not to do and can articulate the opportunity cost of every decision
- Navigating ambiguity to drive clarity: When faced with unclear problems, competing stakeholder needs, or novel situations with no playbook, you create a path forward that gets buy-in rather than waiting for perfect information
- Bias for action: You take ownership even when responsibilities aren't clearly defined; you're comfortable making decisions with incomplete information and iterating based on feedback
- Skills and Experience
- 7+ years of experience in business operations, strategy, consulting, analytics, or related roles at a leading B2B Enterprise company
- Proven generalist operator with track record of driving impact across multiple functional areas (go-to-market, finance, operations, product)
- Strong analytical and technical skills: proficiency with SQL and BI tools (Sigma experience a plus); ability to build dashboards, analyze data, and translate insights into recommendations
- Experience managing or leading teams, including providing coaching, feedback, and development
- Demonstrated ability to take ambiguous problems and drive them to measurable outcomes - from diagnosis through execution
- Strong communication and storytelling skills; able to influence and negotiate with senior executives and drive alignment across functions
- Autonomous and curious problem-solver who thrives in fast-paced environments where priorities shift rapidly
What the job involves
- The BizOps team's mission is to continuously adapt LILT's operations so that we can quickly and efficiently sell and deliver solutions to customers
- We are a team of strategic operators who partner across the organization to drive data-informed decision making, operational excellence, and high-impact initiatives that scale the business
- You'll tackle the company's most ambiguous, high-impact challenges - starting with unclear problems, diagnosing root causes, defining success criteria and resource requirements, and driving cross-functional alignment to deliver measurable outcomes
- As a Senior Manager on the BizOps team, you will be a generalist operator who partners with senior leaders on strategic initiatives spanning annual planning, go-to-market strategy, production operations, and finance operations
- You'll also manage our Business Intelligence team and own the implementation and management of Sigma, our BI and application tool
- Partner with senior leaders on strategic initiatives: Take ambiguous, loosely-defined problems and transform them into clear action plans - diagnose root causes, define goals and success metrics, identify resource needs, prioritize against competing initiatives, and drive stakeholder alignment across people, process, data, and systems to deliver outcomes
- Manage the Business Intelligence team: Oversee the BI team to ensure robust data collection, reporting, and analysis across all company metrics, including revenue, margins, efficiency, and customer health
- Own Sigma implementation and management: Lead the deployment and ongoing management of Sigma as our company-wide BI and application tool; build dashboards, applications, and workflows that enable data connectivity and self-service analytics
- Drive cross-functional improvements: Identify opportunities to improve processes, tools, and data infrastructure across the business; evaluate trade-offs across people, process, data, and technology; design and implement solutions that increase efficiency and scalability
- Champion data-driven decision making: Build the systems and culture that enable leaders to make informed decisions quickly; translate complex data into clear insights and actionable recommendations
- End-to-end problem ownership: Define success criteria upfront, coordinate resources across functional boundaries, navigate organizational complexity and competing priorities, hold teams accountable, and drive execution to measurable outcomes
- Support annual and strategic planning: Diagnose gaps between company goals and current trajectory, support leadership in developing annual operating plans, quarterly OKRs, and long-term initiatives
Our take
Widely available tools like Google Translate are not fit for complex, operationally intense processes that require expert translations. The manual methods of yesterday can't scale to the volume of digital information produced today. Lilt works with companies, schools, and government agencies to provide AI-powered enterprise language translation. Its platform combines a translation management system and neural machine translation with human language experts to create a “human-in-the-loop” approach.
While companies like AI Translate offer intelligent machine translations, they still have linguists fine-tune and correct the texts afterwards. With the Lilt platform, AI and humans work together on text, with the AI making real-time sentence suggestions and the linguist reviewing them immediately. This collaboration delivers 3-5x greater efficiency than traditional human-only translation services, which has aided Lilt's substantial rounds of funding.
Clients such as Asics, Canva, and Digital Ocean use Lilt technology for urgent campaigns and large-scale localisation projects. Recently, Lilt launched its V3.5 translation models, which improve quality by 15% to 20%, significantly enhancing translation accuracy and efficiency. Additionally, Lilt appointed a new Chief Revenue Officer to drive growth and scale, underscoring its commitment to expanding its market presence and further improving its services.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES C
May 2020
$25m
SERIES B
Total funding: $91.9m
Company benefits
- Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays
- Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
- Paid parental leave is provided after 6 months
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Company HQ
Emeryville, CA
Leadership
John DeNero
(Co-Founder & Chief Scientist)Earned a PhD in Computer Science from the University of California, Berkeley. Previously Teaching Professor at UC Berkeley for 7 years and Senior Research Scientist at Google for 4 years.
Spence Green
(CEO)Earned a Ph.D. in Computer Science from Stanford University. Previously Research Assistant - Computer Science at Stanford University for 6 years and Fellow at XSeed Capital for 1 year.
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