IT Operations & Security Manager, Aptem

• Proven experience in a senior, hands-on IT role (e.g. Senior IT Engineer, IT Manager, or equivalent)
• Strong technical expertise across Microsoft 365, Entra ID, Intune, and Azure
• Strong understanding of identity and access management, MFA, and endpoint security
• Experience operating within ISO 27001, Cyber Essentials, or similar frameworks
• Experience mentoring or managing technical staff
• Excellent communication and stakeholder management skills

Desirable

• We are seeking an IT Operations & Security Manager to own and operate Aptem’s Corporate IT environment. You will oversee the health, security, and lifecycle of our identity platforms, physical assets, and core operational services
• Working closely with the Head of Infrastructure, you will help shape the direction and delivery of Corporate IT and Security roadmap
• This is a technical, hands-on leadership role where you will solve problems, improve systems, and make decisions that move us forward
• The role is central to ensuring that our internal technology estate remains secure, reliable, scalable, and aligned with business and compliance requirements
• You will be responsible for the day-to-day operation of Aptem’s Corporate IT systems. That means knowing what’s working, what’s not, where the risks are and delivering solutions to problems
• You will remain hands-on, acting as the escalation point for complex issues while contributing directly to configuration, troubleshooting, and continuous improvement across our Microsoft 365 and SaaS estate
• Own the performance and reliability of Corporate IT services, ensuring a high-quality experience for all users
• You will manage support workloads and priorities, ensuring incidents and requests are handled efficiently, while maintaining strong visibility of service health and risks
• You will also oversee project delivery within the IT function, balancing operational demand with improvement initiatives
• Take ownership of the Corporate IT security posture, ensuring controls remain effective and aligned with ISO 27001 and Cyber Essentials requirements
• Work closely with Compliance and Platform teams to:
• Manage identity and access controls (MFA, Conditional Access, least privilege)
• Maintain endpoint security and device compliance
• Respond to alerts, manage risks, and support audits
• Own the lifecycle of identity, access, and physical IT assets across the organisation. This includes joiner, mover, and leaver processes, device provisioning and configuration, and refresh cycles for hardware
• You will ensure asset inventory is accurate, access reviews are completed on schedule, and all devices meet defined security and compliance baselines
• Manage and optimise Aptem’s core IT platforms, including Microsoft 365, Entra ID, Exchange, Intune and other supporting SaaS platforms
• You will ensure these platforms are well-configured, secure, recoverable and continuously improved, while also maintaining governance over the wider SaaS estate, including access control and integration with identity systems
• Drive ongoing improvement across the IT function by identifying opportunities to automate processes, reduce manual effort, and enhance security and user experience
• This includes implementing new policies, improving operational processes, and adopting Modern Workplace best practices
• Own the documentation of IT systems, processes, and policies, ensuring they are clear, up to date, and maintained to an audit-ready standard. This supports internal governance, compliance requirements, and external due diligence activities
• Lead the IT function day-to-day, providing clear objectives, performance feedback, and technical guidance to the IT Systems Administrator
• You will work closely with senior business stakeholders to evolve Aptem’s IT strategy and ensure alignment with broader business goals

• Application
• 1st interview
• 2nd interview
• Final interview
• Offer
• Hired