Conference & Events Lead, Convene
+ Bonus scheme
More information about location
5 days a week in office
Digital and hybrid work experience solution
Be an early applicant
Digital and hybrid work experience solution
201-500 employees
Be an early applicant
+ Bonus scheme
More information about location
5 days a week in office
201-500 employees
Company mission
To elevate the way people meet, work and live by reimagining what “a workday” means for today's most innovative organizations.
Role
Who you are
- Good written and verbal communication skills
- Good understanding of Audio-visual equipment and troubleshooting
- Good organisational skills
- Good customer service skills
- Strong eye for detail
- Team player
- Proficiency in Microsoft Excel and Word
What the job involves
- We’re seeking a Conference and Events Lead to join our Operations team at our Sancroft property
- The Conference and Events Lead will report directly to the Conference and Events Supervisor
- To assist with Closing up the venue and conducting quality inspection throughout the building including conference and breakout rooms
- To ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database
- To monitor the maintenance database and ensure all maintenance issues are being dealt with through effective communication with central facilities team
- To carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation and own input
- To be responsible for monitoring external building contractors in and out of the building, Ensuring all signing in procedures are adhered to, checking their work and monitoring activities
- To monitor work of external building contractors, scheduling, agreeing and following up visit dates, reporting back to the GM with issues and feedback
- In conjunction with the GM, be responsible for scheduling, monitoring and coordinating preventative maintenance activities on Sancroft building and facilities
- To be responsible for updating the Housekeeping/Facilities SOP manual and training relevant personnel
- To have overall responsibility for monitoring recycling and waste removal in the building – cardboard boxes, plastic cups, furniture and other equipment
- By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently and smoothly
- To work closely with the Ops and have proactive approach to client event management, identifying potential room set up and other operational challenges ahead
- To respond and deal with client comments on the Facilities department
- To be responsible for inventorying and ordering stock of all client stationery used in training rooms including branded items. For example – delegate pads, pencils, sweets, flipchart pads,
- O supervise the daily tasks of the housekeeping/facilities team and ensure that the venue is fully prepared for the following day
- To undertake twice yearly appraisals
- To oversee the team’s weekly timesheets for sign off for submission
- To conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, and weekly operating issues
- To have overall responsibility for the security of the building, ensuring procedures are in place and adhered to, particularly in the following areas
- Ensuring all exits, grills and doors are locked or shut when necessary
- Through effective supervision, ensure all deliveries and collections into the building are handled appropriately
- To oversee the main and master key boxes in the sales office, ensuring tagging is kept up to date
- To be responsible for safe keep
- To assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
- Implement an effective rota/work schedule for the team, delegating tasks and encouraging team work to achieve high standards
- To represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests and fire drills are carried out as per the safety regulations
- To participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
- To be part of 6-monthly fire drills for day time staff and ensure each member of staff participates in at least one of the drills
Salary benchmarks
Our take
Convene provides co-working space and meeting locations inside office buildings. It was founded to change the way people meet and work, and also to revolutionise how office buildings offered hospitality services to tenants.
Convene's revenue decreased by over 60% in 2020, after the pandemic disrupted its in-person events. In response to this, the company has diversified into the video meetings market. It hosts virtual and hybrid events that more closely resemble the feeling of attending a live business conference. Users can attend the conferences online and interact with the speakers, the hosts, and other attendees in private video chats.
Convene has done well to navigate the macro challenges and reinvent itself, but there will be more challenges to come; Convene also operates in a market with big players, such as Zoom. However, in 2023, the company acquired etc.venues, widening Convene's net to the UK and establishing it as one of the largest premium and event venue companies in the US and UK with 38 locations across the two countries. The goal now is to generate a revenue of $100 million a year by 2025 and it hopes its virtual operations will form a larger percentage of this.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2018
$152m
SERIES D
May 2017
$68m
SERIES C
Total funding: $245.5m
Company benefits
- Convene employees have access to comprehensive insurance plans and benefits so they can stay healthy and have access to resources they need, so they can lead a full life at and outside of work
- Employees have access to generous paid time off, including paid holiday breaks and birthday PTO – promoting work life balance and wellness
- A robust calendar of programming dedicated to employee resource groups, along with an active mentorship program aimed to elevate diverse voices
- Enabling those that want to give back or grow, we offer an annual application-based paid sabbatical program to those that want to invest in their communities
- Immense catalog of online learning opportunities and weekly live sessions focused on leadership development and skills-based training
- We’re a remote-first company, and if the role allows, we support our employees as they work from wherever they feel most comfortable
Company values
- Genuine
- Relentless
- Integrity
- Teamwork
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ryan Simonetti
(CEO & Co-Founder)Ryan worked at Lehman Brothers in Real Estate from 2005 to 2006 before spending 3 years at Gramercy Capital Corp. He left this role in September 2009 to co-found Convene the following month, serving as CEO since 2013.
Diversity, Equity & Inclusion at Convene
- Active mentorship program
- Robust network of employee resource groups
- Equal opportunity employer
Share this job
View 9 more jobs at Convene