Senior Customer Success Manager, Coursera
Strategy & Operations
$126.4-158k
More information about location
Online learning platform
Job no longer available
Online learning platform
1001+ employees
Job no longer available
$126.4-158k
More information about location
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- The ideal candidate should be a problem solver with project management skills, have a strong understanding of the B2B subscription SaaS model, and have a track record of using CS tools like Gainsight, Gong, and Salesforce to automate manual processes and improve the productivity of our CS teams
- If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you
- 6+ years of experience in Sales, Customer Success, or Revenue operations with a focus on the post-sale motion
- Demonstrated history in project managing and mobilizing cross-functional teams towards common goals
- Background in using data including the ability to pull insights from Salesforce, Gainsight, and Looker (or similar systems)
- Experience communicating with stakeholders of all levels including executives
- Demonstrated history of strong strategic thinking and problem solving skills
Desirable
- Bachelor’s degree in Business administration and management, or equivalent experience
- Experience in Gainsight, Salesforce and Gong
- Demonstrated history of creating rapport with team members and senior leadership
- Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ServiceNow
What the job involves
- In this role you will be responsible for designing, implementing, and improving the global customer success team at Coursera
- This person will be a strategic thought partner to the VP of CS and the entire CS leadership team. They will also drive the CS operations roadmap
- Partner with CS leadership to define the CS and post-sales strategy with a focus on emerging CS best practices including the adoption and implementation of AI across CS processes
- Develop, manage, and own overall architecture and roadmap of CS and post-sales GTM systems (Gainsight, Gong, etc)
- Assist in defining and enhancing CS KPIs to measure the effectiveness of business decisions
- Understand the trends from complex data, design reports & dashboards to show data insights to drive informed decisions
- Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals
- Project manage, drive cross-functional alignment and change management in partnership with post-sales leadership
- Collaborate with Sales Enablement and other RevOps functions to create systematic enablement and accountability
Application process
- Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company HQ
Mountain View, CA
Leadership
Andrew Ng
(Co-Founder & Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
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