Technical Solutions Analyst, Pointclickcare
$55-70k
+ 5% Performance based bonus
Healthcare software for smarter care delivery
Be an early applicant
Healthcare software for smarter care delivery
1001+ employees
Be an early applicant
$55-70k
+ 5% Performance based bonus
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Strong technical skillset with experience in troubleshooting and resolving technical issues
- Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H
- Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL
- Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML
- Post-secondary diploma or degree in Information Technology or related field
- Previous experience in a technical support role is an asset
- Ability to translate complex technical concepts for both technical and non-technical audiences
- Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows
- Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms
- Proven ability to support and troubleshoot web-based software applications
- Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities
What the job involves
- As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization
- This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment
- You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables
- Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement
- Reporting to the Manager, Technical Customer Support
- Provide technical support to clients by troubleshooting and resolving issues related to our products and services
- Utilize effective troubleshooting strategies/techniques to resolve technical problems
- Collaborate with the technical support team to identify and implement solutions to recurring issues
- Maintain detailed documentation of support activities and solutions provided
- Stay up to date with the latest technology trends and advancements in the industry
- Participate in training and development programs to enhance technical skills and knowledge
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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