Customer Success Manager, Cognism
French Speaker
3-5 days a week in office
International sales intelligence platform
Posted today
International sales intelligence platform
501-1000 employees
Posted today
3-5 days a week in office
501-1000 employees
Company mission
To drive the next evolution of sales and marketing technology.
Role
Who you are
- Experienced Operator – 2+ years in a Customer Success, Customer Experience or Account Management role, ideally in a B2B SaaS environment
- Fluent French & English Speaker – You must be comfortable communicating and presenting in both French and English at a professional level
- Trusted Communicator – Outstanding presentation, active listening, and stakeholder management skills
- Customer Obsessed – Personable and consultative, with a passion for helping clients succeed
- Detail-Oriented Multitasker – Skilled at managing multiple accounts and priorities with precision
- Self-Starter – Comfortable working autonomously, taking ownership, and driving outcomes under pressure
- Commercially Minded – Results-driven, with the ability to connect platform usage to customer ROI
What the job involves
- As a Customer Success Manager (Fluent French Speaker) at Cognism, you'll join a dynamic, commercially driven, and customer-obsessed team
- Your mission is to help French speaking customers achieve tangible ROI from our platform — driving adoption, retention, and long-term growth
- You’ll act as a trusted advisor, aligning Cognism’s solutions with your customers’ strategic goals, and will be central to the success of our global client base
- NOTE - This role requires fluency in both French and English at a business level as you will support a portfolio of French-speaking customers across EMEA
- Be a Strategic Partner – Understand your customers’ business objectives and build strategic success plans to help them achieve short- and long-term goals
- Drive Adoption & Retention – Maximise customer satisfaction and platform engagement across your portfolio, proactively identifying risks and opportunities
- Deliver Impactful SBRs – Lead strategic business reviews with clear metrics for success, ensuring alignment between customer goals and Cognism’s value
- Resolve Issues with Impact – Act as the first point of contact for escalations and work cross-functionally to ensure timely resolution
- Consult on Solutions – Design bespoke success strategies and consultative solutions tailored to enterprise customers
- Share Best Practices – Collaborate with internal and external stakeholders to surface insights, trends, and best practices that accelerate customer success
- Unlock Revenue Opportunities – Identify cross-sell and upsell opportunities that drive ROI and deepen customer relationships
- Be a Voice of the Customer – Continuously assess and advocate for your customers’ evolving needs, ensuring Cognism remains a strategic partner
- Mentor & Collaborate – Support onboarding of new team members and contribute to broader team development where relevant
- Shape the Customer Journey – Engage in pre-sales conversations when needed to ensure a seamless transition into post-sale success
Salary benchmarks
Our take
Cognism is a lead generation platform that provides clients with a SaaS solution that facilitates prospecting and improves conversions. According to Cognism, over 1.800 international businesses use its solution to drive new revenue, across industries such as marketing, HR, and technology.
The company differentiates itself through patented AI technology that delivers various data about leads to clients, helping them streamline the prospecting process. For example, Cognism provides clients with real-time company and people data and their AI technology identifies new business opportunities. Moreover, the solution easily integrates with all major CRM systems, which facilitates targeted communication strategies.
It also differentiates itself through its dedication to building a leading GDPR-compliant prospecting solution. The company's substantial funding has been primarily invested in international expansion across Europe, strengthening its position in the US, and improving its regulatory expertise in order to set the standard for data compliance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2022
$87.5m
SERIES C
Mar 2021
$12.5m
LATE VC
Total funding: $129.1m
Company benefits
- Generous Annual Leave/ Paid Time Off (PTO)
- A day off for your Birthday!
- Great Maternity and Paternity packages
- Monthly Wellbeing Allowance
- Access to Spill – our slack integrated Wellbeing Service
Company HQ
Vauxhall, London, UK
Leadership
James Isilay
(CEO)Studied Information Systems Engineering at Imperial College London. Previously worked for 7 years at UBS Investment Bank, holding various positions such as Quantitative Developer, FX Derivatives IT Developer and Junior Exotic Options Trader.
Stjepan Buljat
(CIO)Previously worked for 10 years at ETNA, holding various positions such as IT Architect, R&D Team Leader and Product Development Manager.
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