Customer Experience Associate, Cuyana

Salary not provided

$20- $23/hr

Zendesk

NetSuite

Shopify

Junior and Mid level

San Francisco Bay Area

Office located in Oakland, CA

Women's premium fashion basics

Job no longer available

Women's premium fashion basics

101-200 employees

B2CRetailLifestyleSustainabilityFashioneCommerce

Job no longer available

Salary not provided

$20- $23/hr

Zendesk

NetSuite

Shopify

Junior and Mid level

San Francisco Bay Area

Office located in Oakland, CA

101-200 employees

B2CRetailLifestyleSustainabilityFashioneCommerce

Company mission

To streamline the eCommerce production chain and go direct-to-consumer to offer high-quality, timeless pieces at attainable prices.

Job

Company

Role

Who you are

Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!
1-3+ years of customer service experience
Passionate about helping customers
Team player, able to collaborate & work well with others
Thrives in fast paced startup environment
Excellent communication and problem solving skills
Positive attitude, self-starter, proactive, and resourceful
Ability to multi-task, very organized with attention to detail
ZenDesk, NetSuite, Shopify experience is a plus
Strong e-commerce system capabilities
Flexible work schedule - available early/late hours, weekdays/weekends on-site and remotely with a strong internet connection

What the job involves

Now hiring! Full-time Customer Experience Associate to join the Cuyana CEx team in a hybrid capacity (work-from-home with some in-person work at our Distribution Center located in West Oakland
Quickly and thoroughly respond and solve customer inquiries via email, phone
Respond to and communicate with customers in a friendly, positive, professional, and efficient manner
Process orders, returns and exchanges - for both online and retail channels
Handle all customer requests and special cases at the distribution center
Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns
Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments
Cuyana Community - help teammates during peak season, support retail and community events

Our take

Cuyana sells premium sustainable women’s fashion items, predominantly leather and loungewear. Its items are available online or in a number of brick-and-mortar locations in the US, as well as at a travelling showroom.

The company wants to disrupt fast fashion by calling on consumers to buy less, but buy better. It’s a large task to undertake, but Cuyana appears to be making great headway. Already, 40% of its sales are from repeat buyers.

For further growth, the company will be banking on this continued loyalty as well as more visibility in the mainstream. Keeping true to its sustainability focus, it also launched launched a resale programme, where fashion lovers can buy, sell and donate unwanted garments.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

7% employee growth in 12 months

Glassdoor (2.9)

Trustpilot (2.3)

Company

Funding (2 rounds)

Feb 2019

$30m

SERIES C

Jun 2013

$1.7m

SEED

Total funding: $31.7m

Company HQ

Tenderloin, San Francisco, CA

Leadership

Karla Gallardo

(Co-Founder & CEO)

Was an Investment Banking Analyst at Goldman Sachs. Also worked in Business Analysis and Strategy at Apple.

Shilpa Shah

(Co-Founder)

Formerly Manager of Information Architecture at Walt Disney Parks and Resorts, as well as Design Director of Punchcut.

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