Associate Renewals Manager, Workiva

• Requires a high school/secondary school education and minimum of 1 year of related experience in SaaS sales or renewals; Associate’s degree preferred
• Reliable internet access for any period of time working remotely, not in a Workiva office

Desirable

• The Associate Renewals Manager works directly with existing Workiva customers while building a book of business
• The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle
• You will bring effective time management skill to the role, and a growth attitude as you obtain mastery of coordinating, defining and executing renewal strategies and messaging
• You will build relationships with Sales, Accounting, Legal and Customer Success in managing subscriptions and supporting Workiva’s renewal strategy and process
• Support existing programs to maximize company revenue and resolve customer related contract issues
• Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva
• Review and validate installed base reports
• Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
• Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products
• Naturally lead the sales process to a close by demonstrating Workiva superior value proposition
• Facilitate successful outcomes to optimize profits
• Maintain the customer relationship as well as growing the business
• Understand the competitive landscape and is able to communicate Workiva value proposition to beat the competition
• Update customer relationship management tools regularly and timely
• Provide consistent and accurate forward-looking information though pipeline analysis
• Plan and execute sales strategy with purposeful action to complete the sale
• Gather internal support to pursue accounts
• Prioritize selling activities and follows through in a timely fashion
• Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services
• Maintain a strong knowledge of Workiva products through a commitment to ongoing training