Compliance Analyst, Enova
Complaints and Credit Reporting Disputes
$42.8-58.4k
More information about location
3+ days a week in office
AI-driven financial credit provider
Be an early applicant
AI-driven financial credit provider
1001+ employees
Be an early applicant
$42.8-58.4k
More information about location
3+ days a week in office
1001+ employees
Company mission
Enova's mission is to help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.
Role
Who you are
- This role requires a positive professional demeanor and the ability to clearly and effectively communicate with our internal and external stakeholders
- High school diploma or equivalent (GED), Bachelor’s degree preferred
- Experience working extensively in Google Suite and Microsoft Office Suite (Docs, Sheets, Word, Excel, etc.)
- Ability to run SQL queries
- Experience using a CRM tool
- Excellent verbal and written communication skills including professional phone presence
- Excellent time management and organizational skills including ability to multitask efficiently and quickly adapt to changing priorities
- Project Management and ability to work independently
- Desire to work in a collaborative team environment
- Knowledge retention – ability to quickly grasp and retain information needed to perform the role
Desirable
- Experience handling official correspondence, including responding to regulator complaints/inquiries
- 1-2 years working as a team lead
- Experience in fintech or lending industry
What the job involves
- Enova is seeking a Complaints and Credit Reporting Analyst to join the Compliance Team
- As a member of this team, you will gain in-depth knowledge of all Consumer brands as well as the regulations, State and Federal, that govern the servicing of our products
- Members of this team are subject matter experts in complaint and credit dispute resolution and act as liaisons between Operations and Strategy & Operations to provide guidance and insights into how our policies and procedures are being adhered to and their impact on our customers
- Investigate and resolve customer complaints in accordance with regulatory timelines
- Identify trends and root causes in complaint data to drive process improvements
- Coordinate with cross-functional teams to address compliance gaps and corrective actions
- Maintain detailed documentation of complaint resolution processes
- Respond to routine compliance-related questions; escalate any complex or high risk matters to the Compliance Manager
- Provide complaint reporting and prepare recommendations regarding training needs based on complaint analysis
- Assist with preparation for regulatory examinations and internal monitoring or audits
- Perform other functions as assigned
- Investigate and resolve credit reporting disputes and consumer complaints
- Manage dispute resolution processes for credit reporting inquiries
- Collaborate with IT teams to maintain data integrity in reporting systems
- Identify compliance gaps and recommend corrective actions
- Track and report on compliance metrics and key performance indicators
Our take
Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.
Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 8 million customers have funded almost $50 billion through the platform to date.
Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company HQ
Chicago Loop, Chicago, IL
Leadership
David Fisher
(CEO, not founder)Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.
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