Senior Success Guide, Salesforce

• The ideal Success Guide is organized, agile, and passionate about Cloud Success.
• They have excellent presentation and communication skills in both a 1 on 1 and group setting
• They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams
• Spanish, German or Portuguese
• 4+ yrs relevant experience
• Trailhead Ranger
• Agentblazer Innovator Status
• Certifications: Salesforce Administrator and
• Marketing Cloud Email Specialist or Marketing Cloud Administrator OR
• Salesforce Certified Marketing Cloud Account Engagement Specialist
• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
• Consultative and customer-focused approach and engagement style
• Ability to navigate, escalate, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
• Degree or equivalent relevant experience required

Desirable

• The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce
• Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products
• The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers
• With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale
• They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful
• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Marketing Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback