Global Head of Internal Communications, Charlotte Tilbury
Makeup, skin care & beauty collection
Job no longer available
Makeup, skin care & beauty collection
1001+ employees
Job no longer available
1001+ employees
Company mission
To empower everybody in the world to be the most beautiful version of themselves.
Role
Who you are
- The post-holder must be an experienced, senior, and rounded communications professional who can demonstrate a broad range of communication skills covering corporate and communication campaigns, internal events, digital (videos, gamification, microsites, social advocacy), leadership communications, change and crisis communications, People initiatives, legal and compliance
- They must have demonstratable experience in working with a broad range of stakeholders within a business, including all communication functions (Internal and external), HR, Marketing, C-Suite, Workplace Technology, Transformation and Commercial. Planning, budgeting, and forecasting skills are also essential
- The individual must be able to demonstrate that they can influence senior stakeholders with the confidence to challenge and provide feedback
- Communications/events professional
- Experience in managing/delivering complex projects
- Ability to develop and align messages
- Ability to multi-task and work effectively in a fast-paced environment
- Ideally a degree/diploma in a relevant subject, i.e. a good Humanities degree, Business Management, Communications, HR, Marketing
- Ability to work with confidence, managing many different stakeholders and completing priorities to maximum effect
- Excellent written skills and sound sense of judgement
- Strong understanding of digital platforms, namely Office 365, Slack and Intranets
- Creative flair and ability to spot opportunities to do things better
- Strong interpersonal skills and ability to liaise with senior stakeholders in person
- Ability to see entire overview and prioritise/re-prioritise as required
- Ability to establish criteria to measure progress when agreeing objectives
- Ability to switch between a strategic view and a detailed approach
- Communications experience within medium-sized or complex organisations
- It would be preferable if the candidate also had broader experience – in corporate communications, HR or employee engagement initiatives
- Understanding and knowledge of the market Charlotte Tilbury Beauty operates in and its competitors
What the job involves
- This role will work as part of the Global Internal Communications team at Charlotte Tilbury Beauty, reporting to the Global Director of Internal Communications
- Internal Communications is a new team in the business with an ambitious purpose – To bring the magic of Charlotte Tilbury Beauty to our people, as we do with customers, to ensure EVERYONE, EVERYWHERE, is aligned on our journey towards world domination
- As a Group Head of Internal Communications this role is key in driving transformational change right across the regions we operate (UK, EMEA, North America, China, and APAC)
- The candidate will be responsible for implementing new tools and new processes, establishing new relationships, creating communication campaigns, and keeping our Dream Team updated with daily communications that support our four storytelling pillars (Inform, Inspire, Ignite and Influence) so our people are connected to our company culture and aligned with our company's financial and non-financial priorities
- The candidate will be required to manage one direct report
- Responsibilities will include objective setting, performance review, always-on coaching, and workload management
- First 6-12 months in role:
- Play a major role in building the foundations for future success so the team is set up to support the growth of the business
- Develop Internal Communications infrastructure - tone of voice, playbook, toolkits, networks, etc
- Establish a set of team KPIs and measurement statistics
- Support the delivery of a new state-of-the-art centralised communication and productivity platform
- Lead and develop the Internal Comms Gifting strategy
- Educate the business on key workplace technology transformation programmes
- With the help of the EA network, deliver the London team's annual Holiday get-together
- 12 months onwards:
- Lead and execute the internal communications strategy on an ongoing basis, ensuring continual engagement at all levels of the organisation with the key priorities for Charlotte Tilbury Beauty and how they feed into the broader business priorities, values and behaviours
- Ensure communications strategy is applied to change and organisational development projects
- Develop and manage a crisis communications plan and issues management process so that incidents can be dealt with effectively and expediently from a communications perspective
- Ensure that key metrics (e.g. People Survey) are factored into communications strategy and develop further measurement techniques as required
- Stay abreast of best practices, in particular digital communications techniques, through forums such as industry bodies and events
- Develop a leadership communications plan for the most senior people in the business that will keep them constantly informed about the business direction
- Solid stakeholder management with senior leaders from across the business
- Ensure effective relationships with key stakeholders in HR, Commercial, Marketing, Finance, Workplace Technology, Transformation and Corporate Comms
- Ability to influence outcomes through solid relationships across the business
- Strong all-around communicator
- Ability to not only deliver outstanding messaging and copy but also be comfortable working across all forms of media
- Provision of sound editorial judgment across the team
- Take the lead on creative and strategic campaigns, marrying the business priorities to the audience's needs
- Project lead skills covering all aspects of planning, strategy, implementation and measurement
- Source, measure and evaluate communication and campaign feedback, reporting on results and sharing recommendations with key stakeholders
- Continually seek and appraise creative and exciting new ways to communicate messages
- Manage the end-to-end delivery of online events, including Leadership town halls and employee experiential activations
- Manage external and internal agencies and suppliers to deliver quality events on a budget
- Be an active team player
- Provide advice, input, and ideas on broader key internal communication initiatives that colleagues are leading
Salary benchmarks
Our take
Charlotte Tilbury has carved a niche in the cosmetics industry with its commitment to quality, buoyed by celebrity endorsements and a fondness for innovation. Founder Charlotte's strong personal brand has propelled the company's rapid ascent, while its embrace of cutting-edge technologies like augmented and virtual reality has unlocked avenues unexplored by traditional cosmetic brands.
The acquisition of Charlotte Tilbury by the fashion and beauty conglomerate, Puig, in 2020 marked a significant turning point, catalysing global expansion efforts and venturing into an emerging digital landscape like the Metaverse. Leveraging AI-based marketing solutions, the company has witnessed a remarkable 60% increase in conversion rates for its acquisition campaigns, highlighting its adeptness at staying ahead in the dynamic beauty market.
Charlotte Tilbury was acquired by Fashion and beauty conglomerate, Puig, in 2020. Since then, the company has been driving global growth and expanding into new digital frontiers (i.e. the Metaverse). Its use of AI-based marketing solutions has resulted in a 60% conversion rate increase in its acquisition campaigns. Charlotte Tilbury is well set to see consistent market growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Generous staff discount
- Generous product gifting
- 25 days holiday plus bank holidays
- Hybrid, flexible working
- Dog friendly office on Monday and Fridays
- Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work and pension contribution
Company HQ
London, UK
Leadership
Charlotte Tilbury
(Founder)Spent 20 years in the fashion and beauty industry as a Creative Consultant for the top beauty brands worldwide. Was the most sought-after make-up artist in the world when she founded this company.
Demetra Pinsent
(CEO, not founder)Former Partner at McKinsey & Company. Received their M. Phil from the University of Oxford and a BA in Social Studies from Harvard University.
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