Technical Program Manager, Toast
Technology Enablement
2 days a week in office
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
2 days a week in office
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Onboarding Program Development: Experience in designing and implementing onboarding programs, preferably within a technology or R&D environment
- Operational Skills: Comfortable being the first point of contact for any queries related to onboarding raised by new hires. This is an ongoing operational activity as we have new hires every 2 weeks
- Excellent Communication Skills: Strong written and verbal communication skills to effectively interact with new hires and stakeholders
- Strong Organizational Skills: Ability to manage multiple onboarding processes simultaneously, track progress, and meet deadlines
- Collaborative Approach: Ability to work effectively with cross-functional teams and foster a positive onboarding experience
- Problem-Solving Skills: Ability to address challenges and find solutions to ensure a smooth onboarding process
- Passion for People: Genuine interest in helping new hires acclimate to their roles and the company culture
- Learning and Development: Demonstrated experience designing and developing a range of learning materials across various modalities (e.g., online courses, videos, job aids, instructor-led training). You'll work closely with SMEs to analyze needs, design and develop effective learning solutions, and evaluate their impact, playing a key role in the full ADDIE cycle for onboarding content
- Metrics: Demonstrated experience in developing and utilizing data-driven dashboards to measure the effectiveness of onboarding programs (or similar) and drive optimisation efforts
What the job involves
- The Onboarding Program Manager, Technology Enablement, is crucial in welcoming and integrating new hires into the Toast Technology department
- This role leverages Process Street, a workflow management tool, to ensure a standardised, efficient, and engaging onboarding experience
- The role involves close collaboration with hiring managers, team leads, and other stakeholders to coordinate onboarding activities, track progress, create learning content and gather feedback to continuously improve the process
- Toast has new hires starting every 2 weeks
- Onboarding Program Design and Implementation: Review the current onboarding process and checklists within Process Street and ensure they are refreshed and relevant for new hires. Process Street is a tool used to manage tasks, timelines, and resources and create checklists for all new hires to follow
- Operations Workflow Management: Review, maintain and update Process Street workflows to automate and streamline onboarding activities such as the below items to ensure operational efficiencies and stability: Pre-boarding tasks (Manager workflow); Orientation schedules; New hire checklists; Training assignments; Feedback collection; Zapier Workflow maintenance
- Cross-functional Collaboration: Collaborate with hiring managers, team leads, IT, HR, and other relevant departments to ensure a seamless onboarding experience
- New Hire Support: Provide guidance and support to new hires during their initial weeks, addressing questions and concerns liaising with groups all across R&D
- Continuous Improvement/Metrics Review: Regularly evaluate the effectiveness of the onboarding program, gather feedback from new hires and stakeholders, and make improvements to optimise the process
- Onboarding Content Development: Own the ADDIE cycle (Analysis, Design, Development, Implementation, and Evaluation) to collaborate with SMEs to create and update engaging and effective onboarding content, including training materials, documentation, and resources
- Process Street Advocacy: In collaboration with the Process Street vendor, promote the use of Process Street within R&D teams to improve onboarding efficiency and consistency
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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