Lead Community Manager, Housecall Pro
$72-89k
+ Equity
Software for home service businesses & professionals
Be an early applicant
Software for home service businesses & professionals
501-1000 employees
Be an early applicant
$72-89k
+ Equity
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- Bachelor’s degree in Marketing, Communications, Business, or a related field; or equivalent work experience
- 3+ years of experience in community management, social media, or digital engagement
- Demonstrated success engaging with online communities across multiple platforms (i.e. Facebook, Reddit, Discord)
- Experience in a SaaS or technology-driven company preferred
- Familiarity with CRM, social listening, and community engagement tools (i.e. Sprout Social, HubSpot, Khoros)
- What will help you succeed:
- Strong communication and interpersonal skills with an ability to engage diverse audiences
- High emotional intelligence and the ability to read nuance in online conversations
- An agile and proactive mindset, comfortable navigating ambiguity and jumping into live conversations
- Light sales acumen and an instinct for identifying cross-sell or upsell signals
- Passion for representing the brand and elevating the voice of our Pros
- Collaborative spirit with a bias for action and a focus on delivering value
What the job involves
- As a Lead, Community Manager, you play a pivotal role in shaping and expanding how we show up in both internal and external community spaces
- You bring a passion for connecting with service professionals (our Pros) where they already gather—whether on Reddit, Facebook, Discord, or other online platforms—and represent our brand with authenticity, clarity, and strategic intent
- In this role, you guide a team to build meaningful relationships, amplify brand affinity, and identify opportunities for lead generation, upsells, and proactive support
- You act as a connector between our Pros and internal stakeholders across marketing, sales, success, and support
- With a keen sense of nuance, you know how to read a conversation, spot a moment, and elevate a voice
- Lead and evolve the strategy for engaging with external communities where Pros and prospective Pros gather (i.e. Facebook groups, Reddit, Discord)
- Monitor internal and external platforms to proactively identify opportunities for engagement, lead generation, brand reinforcement, or customer support
- Collaborate cross-functionally to triage and route community-sourced insights or issues to the appropriate Sales, Success, Support, or Product teams
- Cultivate trust-based relationships with community members, moderators, and influencers to organically grow reach and relevance
- Represent the brand with consistency, warmth, and credibility across all community interactions
- Develop and share content that adds value to discussions and drives awareness of our offerings
- Coach and mentor Community Managers and Associates to build engagement strategies and drive results
- Use analytics and reporting tools to track engagement impact, identify trends, and inform ongoing strategy
- Support marketing initiatives with community-driven lead generation, user insights, and content amplification
- Stay informed on trends and best practices in community-led growth and external engagement
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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