Client Success Analyst, Qventus

• Up to 5 years of project/program management experience with a comprehensive understanding of the business requirements and consultative skills needed for enterprise-wide client success
• Track record (work, internship or extra-curricular is acceptable) of high-performing deliverables that gain client/customer/end-user confidence and result in referenceability
• Proficiency with pulling data reports, aggregating data and translating it for consumption by clients or end users
• Ability to paraphrase a body of work into a meaningful and compelling story that highlights challenges, risks, success, failures and is marked by KPIs, benchmarking, or other metrics that signal objective success measures
• Ability to prepare for and facilitate effective and efficient meetings
• Ability to follow the data to identify issues, form conclusions, solve problems, and create possible solutions/recommendations
• Ability to prioritize work with conflicting deadlines and prioritizations. Is able to self-regulate time management. Contributes to streamline work to increase efficiency
• Ability to understand basic financial principles and understand tradeoffs at the intersection of project requirements, limited resources, and client satisfaction
• Ability to synthesize insights succinctly and create a compelling narrative arc that makes the complex seem simple
• Ability to travel up to 25-50% across the US
• You find pleasure in defining a method to the madness. People call on you to organize messy situations at work
• An assertive, confident attitude and approach towards challenging situations. You run towards the challenge head-on instead of waiting for it to come to you
• You’re comfortable with ambiguity and can make ‘gut’ decisions without all the information, course correcting and maintaining momentum with team members to keep going
• You want to contribute at any level to drive a task to completion. There’s nothing ‘beneath’ you, as long as you’re helping out

Desirable

• As a Client Success Analyst, you will work closely with Client Success Partners to support projects throughout the client success lifecycle
• This role involves complex project and task management, data analytics, consultative insights, and client interaction
• You'll provide operational and strategic support from go-live through renewals, assisting in risk mitigation and resolution to exceed stakeholder expectations
• This position is a gateway to growth, offering a chance to showcase your analytical skills and dedication to client success, focusing on strategic and operational tasks for effective product delivery and support
• Support a Client Success Manager with meeting or exceeding contractual goals related to the Qventus Periop Solution and increase the number of referenceable executives
• Support the CS team to improve KPI Metrics to provide actionable information that empowers clients to leverage outcomes data to drive system decision making
• Support client adoption and buy in by encouraging client participation and preparing clients for speaking engagements such as webinars or conferences by creating presentation material inclusive of quantitative metrics
• Support creation of compelling data stories that directly address client strategic goals
• Support client referencability by developing and maintaining exceptional relationships with members across all levels of a client organization
• Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs
• Drive progress on open initiatives through attention to detail and basic project management
• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts
• Help minimize project disruptions, prevent potential issues, and ensure project success by proactively managing risks. Conduct risk assessments, develop risk mitigation strategies, and monitor risks throughout the project lifecycle
• Continuously assess Client Health via client interaction and feedback looks while working with CSM to mitigate risks and/or celebrate success that will foster an environment favorable to expansion, upsell and renewal conversations with clients
• Support engagement leadership to deliver client engagements on time with high reliability while coordinating with 4 - 5 cross functional colleagues
• Manage project resources, timelines, and budgets effectively helping deliver projects on time and within budget
• Support engagement leadership in identifying necessary resources and allocating them effectively to meet the highest quality standards for our clients
• Create high-quality executive level deliverables at an accelerated pace

• Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test