Head of Account Management, Medely
+ Long term Incentives
On-demand healthcare staffing platform
Open for applications
On-demand healthcare staffing platform
1001+ employees
Open for applications
+ Long term Incentives
1001+ employees
Company mission
To grow and cultivate the world’s largest healthcare marketplace, a place where professionals can find meaningful work.
Role
Who you are
- The ideal candidate brings deep expertise in healthcare account management, a data-driven mindset, and a passion for building and scaling high-performing teams
- 10+ years of experience in account management, customer success, or client services, ideally within healthcare, staffing, workforce management, or a marketplace environment
- 5+ years of experience in a leadership role managing account teams
- Strong track record of driving revenue expansion, customer retention, and operational excellence
- Strong executive presence and ability to influence senior decision-makers
- Proficiency with CRM platforms (Salesforce preferred) and customer success tools
- Analytical, strategic thinker with a bias toward action and continuous improvement
What the job involves
- We are seeking an experienced and strategic Head of Account Management to lead our post-sale customer engagement efforts
- This role will oversee our team of Account Managers and drive retention, expansion, and overall customer success across our facility partners
- Your mandate is to deepen customer relationships, expand revenue within accounts, and ensure long-term success for our SMB and Partnership customers
- You’ll be instrumental in shaping how we engage, grow, and retain our customers as we continue to scale
- Drive Revenue Growth Within Existing Accounts
- Lead expansion efforts, including upsell and cross-sell of new products, services, and markets. Establish scalable frameworks that maximize lifetime value (LTV) from our customer base
- Expand Product Adoption
- Partner with customers to increase utilization of Medely’s Marketplace and full suite of workforce solutions, including scheduling tools, credentialing, and analytics
- Retention and Renewal Strategy
- Build and execute strategies to increase customer satisfaction, reduce churn, and improve contract retention rates. Own and enhance retained and active monthly users
- Team Leadership & Performance Management
- Manage and mentor a high-performing team of Account Managers and leaders. Set clear performance goals, conduct regular reviews, and support career development
- Executive Customer Engagement
- Serve as a strategic advisor to key facility partners. Elevate the level of engagement through QBRs, performance reviews, and senior stakeholder relationships
- Customer Segmentation & Playbooks
- Work closely with Revenue Operations to drive segmentation strategies and playbooks tailored to market type, customer maturity, and account potential. Ensure high-touch service to high-potential accounts while maintaining scale
- Cross-Functional Alignment
- Partner with Sales, Marketing, Product, and Operations to deliver a seamless post-sale experience. Provide feedback loops that influence roadmaps and strategic initiatives
Our take
Medely provides health professionals with an online portal for finding work. Nurses and allied healthcare providers can utilize the platform to secure a job when it suits them and at their preferred rates. Healthcare centers use the system to find suitable employees, manage their workforce, and track billable hours.
There is a worldwide nursing shortage, with burnout common among healthcare professionals, leaving many healthcare employers to increasingly rely on data-driven recruitment tools such as Medely. By offering greater flexibility, and bringing casual work to healthcare, the company aims to reduce shortages and increase industry retention - even giving workers who previously left the sector a way back in.
Medely has secured a good stance in the field of the nursing gig economy, with several thousands of hospitals and outpatient facilities using the company for their staffing needs. That said, with a collection of competitors such as IntelyCare, CareRev, and Nomad - all of which also offer marketplaces for healthcare workers - Medely must work hard to continue growing its presence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Company benefits
- Long-term Incentives: 401k
- Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
- Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays
- Paid parental leave
- Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!
- Ownership: Drive meaningful business impact on a team you’ll help build and define!
- Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!
Company HQ
Downtown, Santa Monica, CA
Leadership
Waleed Nasr
(Co-Founder & CEO)Founder of Nuventys and Co-founder of Seminet Automation. Former Project Manager at General Precision Inc.
Khaled Nasr
(Co-Founder & COO)Former Partner at Dandysin, Vice President of Operations at Nuventys and Product Marketing Manager at General Precisions. Also Co-founder of Seminet Automation.
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