Commercial Insights Program Manager, Abridge
$110-130k
+ Offers Equity
Powering deeper understanding in healthcare through purpose-built AI
Open for applications
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Open for applications
$110-130k
+ Offers Equity
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- 4+ years of experience in program management, competitive intelligence, or other related field, preferably in a B2B SaaS environment
- Proven track record of successfully managing multiple projects involving numerous stakeholders while driving alignment across teams
- Exceptional organizational and project management skills, with experience managing multiple priorities and delivering results in fast-paced environments
- Excellent communication and storytelling abilities to convey insights in a compelling manner
- Strong quantitative and qualitative research skills with expertise in survey design, user interviews, etc
- Ability to synthesize complex data into clear, actionable insights and recommendations, bringing clarity to the ambiguous
- Proficiency with insights and surveying tools, as well as analytics platforms
What the job involves
- We are seeking a strategic and action-oriented Commercial Insights Program Manager to support our go-to-market efforts by overseeing key initiatives that enhance Abridge’s position in the market and elevate the experience of our partners
- Reporting to the Director of Commercial Insights, this role specifically will manage the day-to-day operations of Abridge’s competitive intelligence and voice of customer programs
- Working cross-functionally, this role will be tasked with organizing and aligning team members across Product, Partner Success, Sales, and Revenue Operations, amongst others to achieve the various goals of each program
- Lead Competitive Intelligence: Develop and manage Abridge’s competitive intelligence program, conducting win/loss analyses, interviews, and surveys to provide the latest market insights
- Uncover and prioritize gaps in competitive knowledge for existing and future products, and create enablement assets such as battle cards, in-depth training, and company-wide updates to keep stakeholders aligned and informed
- Drive Customer Voice Programs: Enhance existing feedback channels and design new ones across the customer journey, including surveys (e.g., NPS/CSAT), clinician feedback sessions, and other insight-collection methods
- Leverage conversations from Sales and Partner Success to identify high-level trends and opportunities to improve the customer experience while supporting pre- and post-pilot evaluations
- Integrate Insights into Product & GTM Strategy: Partner with commercial and product teams to integrate competitive and customer feedback into roadmap decision-making and go-to-market (GTM) strategy
- Manage feature request workflows to ensure customer needs are represented and prioritized in product planning
- Synthesize Trends into Actionable Recommendations: Analyze and synthesize trends from competitive research and customer feedback to support product roadmap planning, messaging resonance, marketing strategies, and customer health initiatives
- Deliver Clear, Actionable Outputs: Translate insights from competitive and customer voice programs into clear, actionable recommendations that drive alignment and decision-making across cross-functional teams
- Track the adoption and impact of delivered assets to refine future outputs
- Document & Communicate Research: Maintain rigorous documentation of competitive and customer insights, sourced both independently and from teams across the company
- Communicate findings through newsletters, reports, and presentations to ensure stakeholders remain aligned and informed
Our take
Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in, it has developed a HIPAA-compliant AI platform that transcribes, structures, summarizes, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2025
$250m
SERIES D
Feb 2024
$150m
SERIES C
Total funding: $457.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company HQ
Downtown, Pittsburgh, PA
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 25 more jobs at Abridge