Market Insights & Intelligence Manager, Abridge

• 4+ years of experience in competitive intelligence, product marketing, or other related field, preferably in a B2B SaaS environment
• Proven track record of successfully managing multiple projects involving numerous stakeholders while driving alignment across teams
• Exceptional organizational and project management skills, with experience managing multiple priorities and delivering results in fast-paced environments
• Excellent communication and storytelling abilities to convey insights in a compelling manner
• Strong quantitative and qualitative research skills with expertise in survey design, user interviews, etc
• Ability to synthesize complex data into clear, actionable insights and recommendations, bringing clarity to the ambiguous
• Proficiency with insights and surveying tools, as well as analytics platforms

• We are seeking a strategic and action-oriented Market Insights & Intelligence Manager Manager to support our go-to-market efforts by overseeing key initiatives that enhance Abridge’s position in the market and enable our customer-facing teams with the latest understanding of the competitive landscape
• Reporting to the Director of Commercial Insights, this role specifically will manage the day-to-day operations of Abridge’s competitive intelligence and voice of customer programs
• Working cross-functionally, this role will be tasked with organizing and aligning team members across Product, Partner Success, Sales, and Revenue Operations, amongst others to achieve the various goals of each program
• Lead Competitive Intelligence: Develop and manage Abridge’s competitive intelligence program, conducting win/loss analyses, interviews, and surveys to provide the latest market insights
• Uncover and prioritize gaps in competitive knowledge for existing and future products, and create enablement assets such as battle cards, in-depth training, and company-wide updates to keep stakeholders aligned and informed
• Drive Customer Voice Programs: Enhance existing feedback channels and design new ones across the customer journey, including surveys (e.g., NPS/CSAT), clinician feedback sessions, and other insight-collection methods
• Leverage conversations from Sales and Partner Success to identify high-level trends and opportunities to improve the customer experience while supporting pre- and post-pilot evaluations
• Integrate Insights into Product & GTM Strategy: Partner with commercial and product teams to integrate competitive and customer feedback into roadmap decision-making and go-to-market (GTM) strategy
• Manage feature request workflows to ensure customer needs are represented and prioritized in product planning
• Synthesize Trends into Actionable Recommendations: Analyze and synthesize trends from competitive research and customer feedback to support product roadmap planning, messaging resonance, marketing strategies, and customer health initiatives
• Deliver Clear, Actionable Outputs: Translate insights from competitive and customer voice programs into clear, actionable recommendations that drive alignment and decision-making across cross-functional teams
• Track the adoption and impact of delivered assets to refine future outputs
• Document & Communicate Research: Maintain rigorous documentation of competitive and customer insights, sourced both independently and from teams across the company
• Communicate findings through newsletters, reports, and presentations to ensure stakeholders remain aligned and informed

• Unlimited PTO, plus 12 national holidays
• 16 weeks paid parental leave, for all employees
• Flexible working hours — we care more about what you accomplish than what specific hours you’re working
• Remote work environment
• Equity for all new employees
• Generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup

Total funding: $457.5m

Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.