Customer Success Manager, Kojo
Strategic Accounts
CA$105-140k
OTE
+ new hire equity grant
More information about location
Materials management platform
Be an early applicant
Materials management platform
101-200 employees
Be an early applicant
CA$105-140k
OTE
+ new hire equity grant
More information about location
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- We are looking for an experienced project manager who understands our larger, strategic customers’ goals, starting in pre-sales all the way through post-sales onboarding and adoption to retention, satisfaction, and reliable renewals
- 5+ years in customer success, at least 2 in enterprise or upmarket customer success management
- Experience with effectively managing multiple stakeholders across internal teams and within your book of business
- A deep customer-centric curiosity that has allowed you to learn quickly on the job
- Demonstrated experience with project management
- Reliable use of sound judgment to assess risk and implement solutions
- Ability to communicate your ideas in a well-structured, data-informed way
- Successful collaboration with Product Managers, engineers, designers, support, and other stakeholders
What the job involves
- This person coordinates both internal teams and customer stakeholders to contextualize the customers needs and asks, set expectations, and hold cross-functional stakeholders accountable to deliver work for our customers on time
- Developing a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to realize the highest value with increased adoption, usage, and satisfaction
- Participating in key pre-Sales meetings to understand enterprise customer needs and wants, set expectations, and formulate potential post-sales implementation plans
- Managing all post-Sales activity for enterprise customers through strong multi-threaded relationship building, product knowledge and training, implementation planning and project managing execution across cross-functional teams
- Ensuring that every enterprise customer has a plan is in place for deployment, change management and adoption of Kojo’s products
- Identifying and communicating customer’s pain points and enhancement requests to Product and Engineering, partnering with them to prioritize and communicate timelines back to the customer
- Increasing customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
- Tracking accounts to identify churn risk and work actively to eliminate that risk
- Reporting internally and externally on customers project progress, usage, and health metrics
- Maintaining a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Proactively identifying risks and collaborating closely with team members to address all issues to assure fast resolution and high customer satisfaction
- Developing and sharing best practices with team members to continually improve the quality, effectiveness, and efficiency of our Customer Success processes
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needs from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait-times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$39m
SERIES C
Aug 2021
$33m
SERIES B
Total funding: $83.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
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