Director of Product Design, Hi Marley
+ Stock Options
2 days a week in office
Communication platform for the insurance industry
Open for applications
Communication platform for the insurance industry
101-200 employees
Open for applications
+ Stock Options
2 days a week in office
101-200 employees
Company mission
Hi Marley's mission is to provide the insurance ecosystem with a comprehensive communication platform. Its texting platform connects carriers and partners with customers for policy interactions, underwriting, and claims.
Role
Who you are
- If you thrive in environments where strategic vision meets hands-on execution, we’d love to hear from you
- Experience: 8+ years of experience in product design, with at least 3 years in a leadership role managing teams. Experience in SaaS, Enterprise software, or related fields is preferred
- Technical Skills: Expertise in design tools like Figma, Sketch, or similar. Hands-on experience with front-end technologies (React, CSS, JavaScript) and maintaining design systems through tools like Storybook
- Leadership Skills: Proven ability to lead and mentor a team, with a track record of building and scaling product design practices within an organization
- Strategic Thinking: Ability to think strategically about product design and how it aligns with product and business goals. Experience in setting and driving product design vision at a high level
- Collaboration: Excellent collaboration skills, with the ability to work effectively with cross-functional teams, including product management, engineering, and executive leadership
- Communication: Strong verbal and written communication skills, with the ability to articulate design decisions and advocate for user-centric solutions
- Portfolio: A compelling portfolio showcasing your work, including examples of leading product design initiatives, contributing to design systems, and working at the intersection of design and front-end engineering
What the job involves
- We are seeking a strategic and hands-on Director of Product Design to lead our Product Design & UX team in creating exceptional user experiences across our product suite
- In this role, you’ll drive the creation of exceptional user experiences that seamlessly connect users and systems, ensuring our UX practices align with both our company’s goals and the needs of our customers
- You’ll manage and mentor a team of talented product designers, collaborating closely with product management and engineering to deliver intuitive, impactful features
- As we expand from a texting platform to a full omnichannel communication platform, your leadership will be critical in shaping this evolution
- Our goal is to build a product design team that blends front-end development expertise with strong UX and visual design skills, positioning the team for meaningful impact and seamless scalability
- Leadership & Team Management: Lead, mentor, and grow a team of Product designers, fostering a collaborative and innovative environment. Ensure the team is aligned with company objectives and equipped with the resources and guidance needed to excel
- Strategic Vision & Execution: Set and communicate a clear product design vision that aligns with the overall product strategy. Advocate for user-centric design principles across the organization and drive the adoption of best practices
- Collaboration with Product & Engineering: Work closely with product managers and engineering leads to ensure that product design is deeply integrated into the solution discovery process. Facilitate cross-functional collaboration to create seamless and consistent user experiences
- Hybrid Product Design/ Front-End Engineering Approach: Champion a hybrid approach to product design that incorporates front-end engineering principles. Collaborate with engineering to implement consistent, reusable components and contribute to the development of our design system
- Design System & Component Library: Oversee the evolution of our design system, ensuring it supports a scalable, maintainable, and consistent user experience across all products. Encourage the team to contribute to and refine shared components, patterns, and design tokens
- Advocacy & Evangelism: Act as a product design advocate within the company, educating stakeholders on the value of user experience and promoting user-centered design principles. Represent the product design team in executive meetings, ensuring that the user experience is prioritized in decision-making
- Process Improvement: Continuously evaluate and improve product design processes and workflows to enhance efficiency and quality. Foster a culture of experimentation and iteration, leveraging user feedback and data to refine designs
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now include the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Recent improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company values
- Max courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk
- Be humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Mike Greene
(CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
John Miller
(CTO)Having worked as a Consultant for 4 years, John worked as a Principal Engineer at Litle & Co and Aon, before founding Hi Marley as CTO.
Mitesh Suchak
(Co-Founder)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley.
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