Manager of Partner Systems & Operations, ServiceNow

• This role requires deep technical expertise—someone who lives in systems and data, not a generalist
• 5+ years in systems administration, data management, or CRM administration
• Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting)
• Advanced data skills: Comfortable working with data to validate accuracy
• Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar)
• Strong problem-solving skills. You diagnose root causes systematically
• Portal or self-service platform administration experience
• Excellent documentation and process documentation skills
• Cross-functional coordination (Finance, IT, Sales, data teams)
• Obsessed with accuracy. Data quality is non-negotiable. You notice errors and fix them before they cascade
• Systems thinker. You understand how data flows between systems and see the big picture
• Logical problem-solver. You ask the right diagnostic questions and follow data to root causes
• Detail-oriented. You track complex configurations and maintain clarity
• Proactive. You audit and catch issues early, not after they're reported
• Clear communicator. You explain technical issues to non-technical users simply
• Continuous learner. You stay current with systems updates and evolving best practices

Desirable

• ServiceNow is looking for a Manager, Partner Systems & Operations to own the data, systems, and planning infrastructure for AMS Global Partner & Channels
• Your job is operational excellence—ensuring CRM data is clean and accurate, planning tools work seamlessly, systems are properly configured, and the entire operational stack runs with precision
• You'll be the go-to person for data integrity, systems troubleshooting, and planning administration
• Data Integrity & Quality (35%)
• CRM data quality: Own data accuracy. Reconcile discrepancies between opportunity records, partner tabs, and sourcing data. Audit for completeness and consistency
• Dashboard accuracy: Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources
• Data reconciliation: Conduct regular audits. Identify missing/incorrect data, duplicates, and orphaned records. Resolve systematically
• Data governance: Document data standards and naming conventions. Train teams on proper data entry
• Systems Administration & Configuration (35%)
• Systems administration: Manage field configuration, page layouts, record types, user access, permissions, and troubleshoot system issues
• Partner Master Data: Own partner record configuration, Partner Relationship Lead (PRL) assignments, and account hierarchy. Audit for accuracy
• Partner Portal: Administer access, configurations, and workflows. Troubleshoot access issues. Support onboarding
• Systems integration: Ensure clean data flow between CRM, Anaplan, Snowflake, and BI tools. Troubleshoot integration gaps
• Planning Tools & Operational Support (20%)
• Anaplan administration: Own model configuration, user access, cost centers, business roles. Support planning cycles. Troubleshoot submission errors
• Forecasting support: Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process
• Documentation & training: Write runbooks and troubleshooting guides. Train teams on proper tool usage
• Operational triage: Be the go-to for operational questions (sourcing discrepancies, cost center issues, referral fees, business role changes). Diagnose and resolve
• Key Relationships
• Head of AMS GPC Business Operations (your manager)
• Senior Manager, Partner Operations Infrastructure (operational requirements/standards)
• Field Business Partners (end-user support)
• IT & Database teams (systems integration)
• Finance team (cost center, budget, Anaplan)
• Partner managers and teams (operational support)