Business Operations Lead, Healthera

• You’re a strong generalist who enjoys solving a wide range of problems using a varied skillset
• You’re confident working with data from scratch – comfortable diving into raw datasets, wrangling unstructured information, and drawing insights even in less mature BI tool environments
• You have experience owning projects end-to-end and thrive both independently and in cross-functional teams
• You’re skilled at stakeholder management and effective at communicating technical insights in accessible terms
• You have experience working in a startup, ideally in health-tech, where speed and ambiguity are the norm

Desirable

• Solving operational problems and improving how work gets done across the business
• Analysing data to uncover insights and support better decision-making
• Building and maintaining reporting systems, including migrating workflows away from Google Sheets
• Managing projects to ensure they’re delivered on time and to a high standard
• Supporting and mentoring operations team members, acting as a point of escalation
• Owning and developing core administrative and business processes as the company scales

• 1. Initial Interview – 20-minute conversation with a member of the team
• 2. Scenario-Based Interview – 1-hour session focused on problem-solving
• 3. Take-Home Task & Playback Session – 2-hour task + 1-hour review discussion
• 4. In-Person Interview – 1-hour final interview