Helpdesk Analyst, FIGS
This role's hourly range is between $25.00 and $27.00 + Equity in the form of FIGS New-hire Equity Program and discount when purchasing FIGS Employee Stock Purchase Plan
2 days a week in office (Santa Monica, CA)
Medical apparel
Open for applications
Medical apparel
201-500 employees
Open for applications
This role's hourly range is between $25.00 and $27.00 + Equity in the form of FIGS New-hire Equity Program and discount when purchasing FIGS Employee Stock Purchase Plan
2 days a week in office (Santa Monica, CA)
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- 2-4 years experience of experience as a helpdesk or desktop support analyst
- Familiarity with macOS and Windows desktop operating systems
- Understanding of workplace productivity tools, such as Office, Dropbox
- Understanding of workplace communication tools, such as Zoom, Slack
- Understanding of SSO technology such as Okta
- Familiarity with ticketing and documentation systems
- Exposure to mobile device management platforms, such as Jamf, Kandji, or Intune
- Strong verbal and written communication skills
- Excellent analytical and problem-solving skills
- Strong work ethic and attention to detail
What the job involves
- FIGS is seeking a self-directed IT Helpdesk Analyst with a passion for technology, collaboration, and creative problem-solving. The Helpdesk Analyst will actively contribute to meaningful projects and work closely with the Director of IT and senior leadership
- The position provides the opportunity to learn valuable skills with a fast growing ecommerce company
- Provide front line technical support for employees in office and working remotely
- Troubleshoot, diagnose and resolve hardware and software issues
- Escalate technical issues to upper level support as necessary
- Document technical support requests and steps to resolution
- Receive and resolve requests for access to services, resources, and applications
- Maintain, inventory, and deploy technology assets and equipment to end users
- Work with vendors to procure hardware in accordance with IT standards
- Provide technology equipment to onboard new employees
- Assist in developing annual budget
- Assist in upkeep of corporate equipment, such as printers and conference rooms
- Collaborate with building management, workplace coordinator for in-office needs
- Shadow and receive training from the Director of IT and Systems Administrator
- Provide after-hours technical support on an on-call basis
Our take
FIGS is a lifestyle and apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured in its range of antimicrobial, elastic scrubs and uniforms with functional pockets. Inspired by a co-founder's friend, FIGS addresses the discomfort of traditional uniforms and the demanding hours of healthcare professionals. With around 20 million healthcare professionals in the US, FIGS has a significant potential market. However, the economic climate has led to a downturn in purchases despite customer loyalty.
In a strategic move, FIGS partnered with the U.S. Olympic and Paralympic Committee to outfit Team USA healthcare professionals. This partnership, which includes a limited-edition collection for the Paris 2024 Games, underscores FIGS' commitment to supporting healthcare workers on a global stage.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Equity: All FIGS employees have the opportunities to own shares in FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Annual bonus
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental, and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more
Company values
- How you do anything, is how you do everything
- If it was easy, everyone would do it
- Care more than anyone else
- Have a bias toward action
- Create the world you want to live in
- Make an impact
Company HQ
Santa Monica, CA
Articles
Leadership
Heather Hasson
(Executive Chairman)They studied at the University of Wisconsin-Madison before co-founding FIGS in January 2010. They then spent a year at Saïd Business School, and have been a RxArt Board Member since December 2019.
Trina Spear
(CEO)They started their career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. They co-founded FIGS with Heather in 2010, and have been serving as CEO since.
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