Helpdesk Analyst, FIGS

• 2-4 years experience of experience as a helpdesk or desktop support analyst
• Familiarity with macOS and Windows desktop operating systems
• Understanding of workplace productivity tools, such as Office, Dropbox
• Understanding of workplace communication tools, such as Zoom, Slack
• Understanding of SSO technology such as Okta
• Familiarity with ticketing and documentation systems
• Exposure to mobile device management platforms, such as Jamf, Kandji, or Intune
• Strong verbal and written communication skills
• Excellent analytical and problem-solving skills
• Strong work ethic and attention to detail

• FIGS is seeking a self-directed IT Helpdesk Analyst with a passion for technology, collaboration, and creative problem-solving. The Helpdesk Analyst will actively contribute to meaningful projects and work closely with the Director of IT and senior leadership
• The position provides the opportunity to learn valuable skills with a fast growing ecommerce company
• Provide front line technical support for employees in office and working remotely
• Troubleshoot, diagnose and resolve hardware and software issues
• Escalate technical issues to upper level support as necessary
• Document technical support requests and steps to resolution
• Receive and resolve requests for access to services, resources, and applications
• Maintain, inventory, and deploy technology assets and equipment to end users
• Work with vendors to procure hardware in accordance with IT standards
• Provide technology equipment to onboard new employees
• Assist in developing annual budget
• Assist in upkeep of corporate equipment, such as printers and conference rooms
• Collaborate with building management, workplace coordinator for in-office needs
• Shadow and receive training from the Director of IT and Systems Administrator
• Provide after-hours technical support on an on-call basis

• Equity: All FIGS employees have the opportunities to own shares in FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
• Annual bonus
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental, and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more

Total funding: $72m

FIGS is a lifestyle and apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.