Helpdesk Analyst, FIGS

Salary not provided

This role's hourly range is between $25.00 and $27.00 + Equity in the form of FIGS New-hire Equity Program and discount when purchasing FIGS Employee Stock Purchase Plan

macOS

Windows

Okta

Slack

Zoom

Junior and Mid level

Los Angeles

2 days a week in office (Santa Monica, CA)

Medical apparel

Open for applications

Medical apparel

201-500 employees

HealthcareB2CB2BManufacturingFashioneCommerce

Open for applications

Salary not provided

This role's hourly range is between $25.00 and $27.00 + Equity in the form of FIGS New-hire Equity Program and discount when purchasing FIGS Employee Stock Purchase Plan

macOS

Windows

Okta

Slack

Zoom

Junior and Mid level

Los Angeles

2 days a week in office (Santa Monica, CA)

201-500 employees

HealthcareB2CB2BManufacturingFashioneCommerce

Company mission

To celebrate, empower and serve those who serve others.

Job

Company

Role

Who you are

2-4 years experience of experience as a helpdesk or desktop support analyst
Familiarity with macOS and Windows desktop operating systems
Understanding of workplace productivity tools, such as Office, Dropbox
Understanding of workplace communication tools, such as Zoom, Slack
Understanding of SSO technology such as Okta
Familiarity with ticketing and documentation systems
Exposure to mobile device management platforms, such as Jamf, Kandji, or Intune
Strong verbal and written communication skills
Excellent analytical and problem-solving skills
Strong work ethic and attention to detail

What the job involves

FIGS is seeking a self-directed IT Helpdesk Analyst with a passion for technology, collaboration, and creative problem-solving. The Helpdesk Analyst will actively contribute to meaningful projects and work closely with the Director of IT and senior leadership
The position provides the opportunity to learn valuable skills with a fast growing ecommerce company
Provide front line technical support for employees in office and working remotely
Troubleshoot, diagnose and resolve hardware and software issues
Escalate technical issues to upper level support as necessary
Document technical support requests and steps to resolution
Receive and resolve requests for access to services, resources, and applications
Maintain, inventory, and deploy technology assets and equipment to end users
Work with vendors to procure hardware in accordance with IT standards
Provide technology equipment to onboard new employees
Assist in developing annual budget
Assist in upkeep of corporate equipment, such as printers and conference rooms
Collaborate with building management, workplace coordinator for in-office needs
Shadow and receive training from the Director of IT and Systems Administrator
Provide after-hours technical support on an on-call basis

Our take

FIGS is a lifestyle and apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.

FIGS' unique selling proposition lies in its Technical Comfort™, featured in its range of antimicrobial, elastic scrubs and uniforms with functional pockets. Inspired by a co-founder's friend, FIGS addresses the discomfort of traditional uniforms and the demanding hours of healthcare professionals. With around 20 million healthcare professionals in the US, FIGS has a significant potential market. However, the economic climate has led to a downturn in purchases despite customer loyalty.

In a strategic move, FIGS partnered with the U.S. Olympic and Paralympic Committee to outfit Team USA healthcare professionals. This partnership, which includes a limited-edition collection for the Paris 2024 Games, underscores FIGS' commitment to supporting healthcare workers on a global stage.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

21% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (2.8)

Company

Funding (last 2 of 3 rounds)

Jan 2018

$65m

SERIES B

May 2016

$5m

SERIES A

Total funding: $72m

Company benefits

Equity: All FIGS employees have the opportunities to own shares in FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
Annual bonus
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental, and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more

Company HQ

Santa Monica, CA

Leadership

Heather Hasson

(Executive Chairman)

They studied at the University of Wisconsin-Madison before co-founding FIGS in January 2010. They then spent a year at Saïd Business School, and have been a RxArt Board Member since December 2019.

Trina Spear

(CEO)

They started their career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. They co-founded FIGS with Heather in 2010, and have been serving as CEO since.

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