Kraken Product Manager, TalkTalk
Broadband, mobile & TV provider
Be an early applicant
Broadband, mobile & TV provider
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- Deep understanding of the telecoms sector, including product catalogues, pricing structures, and promotional tools
- Strong familiarity with TalkTalk’s existing product set and commercial frameworks
- Knowledge of product management methodologies, agile delivery, and the end‑to‑end product lifecycle
- Strong stakeholder management with the ability to influence across teams
- Excellent analytical and problem‑solving skills with a data‑led decision‑making approach
- Clear and effective communicator capable of simplifying complex logic
- Proven project delivery capability across multiple priorities
- Significant experience in telecoms or technology product management
- Success in building and launching products in complex environments
- Experience working with third‑party partner relationships
- Relationships with TV/security partners beneficial but not required
- Embodies TalkTalk’s values of simplicity, customer focus, and innovation
- Collaborative, open‑minded, and proactive in driving improvement
- Committed to delivering exceptional commercial outcomes and customer experiences
- Additional Information:
- Occasional travel to partner sites or industry events may be required
What the job involves
- As Kraken Product Manager you'll be responsible for developing new commercial capability within the Kraken platform to support TalkTalk’s customer propositions and commercial outcomes. Building, maintaining, and enhancing the Kraken product catalogue, pricing structures, offers, and billing logic, you'll drive accuracy, efficiency, and performance
- You'll be the expert for Kraken product and billing configuration, providing leadership in tooling, product build, and operational execution (including the annual price rise) playing a key role in enabling commercial agility and improving customer and operational outcomes
- Product & Catalogue Creation
- Build new tariffs, rates, promotions, offers, and product variants within the Kraken product catalogue
- Develop new tools and capabilities within Kraken to enhance agility, performance, and commercial effectiveness
- Manage end‑to‑end creation, testing, and deployment of catalogue changes
- Pricing & Billing Excellence
- Ensure high‑quality product and billing setup to minimise manual interactions and reduce errors
- Continuously improve billing performance, presentation and accuracy in partnership with the billing team
- Lead Kraken delivery of the annual price rise, ensuring seamless execution
- Commercial Enablement
- Act as the POD Single Point of Contact (SPOC) for all billing and product catalogue enquiries
- Champion Kraken tooling across squads to improve connection, retention, and billing behaviours
- Support digital sales and support teams by ensuring new products, prices, and billing logic are correctly deployed
- Be a key qtly planning stakeholder influencing and advising on promotional activity and supporting capability build and enablement
- Continuous Improvement & Innovation
- Identify opportunities to simplify and automate catalogue and billing processes
- Use data‑led insights to drive decisions, prioritisation, and enhancements
- Cover & Support
- Understand the responsibilities of the Nurture & Grow function and provide cover or support where required
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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