Customer Onboarding Executive, Let's Do This
£33-36k
3+ days a week in office
Marketplace for endurance sports
Open for applications
Marketplace for endurance sports
21-100 employees
Open for applications
£33-36k
3+ days a week in office
21-100 employees
Company mission
To be the online company to take people offline.
Role
Who you are
- You’re excited to go deep on one account and become an embedded, trusted extension of their team
- You’re detail-obsessed, tech-savvy, and thrive in fast-paced, high-stakes environments
- You’re a strong communicator—able to adapt your tone and approach to different stakeholders and levels of technical understanding
- You love solving complex problems and navigating ambiguity with clarity
- You balance proactive initiative with reliable follow-through—always closing the loop
- You’re highly organised and can juggle a high volume of tasks without letting anything fall through the cracks
Desirable
- 1–3 years experience in account management, onboarding, or technical support in a SaaS or tech-enabled environment
- Experience working with large, high-profile clients or events with complex requirements
- Familiarity with technical systems and platforms—bonus points if you've worked with ticketing or registration flows
- Comfortable with tools like Notion, Salesforce, Slack, Looker, and Google Suite
What the job involves
- As our UK-based Customer Onboarding Executive, you’ll be a dedicated point of contact for London Marathon Events (LME)—one of our most iconic and strategically important partners
- LME delivers the world-famous TCS London Marathon and a suite of other high-profile events, and your mission will be to ensure their experience with Let’s Do This is seamless and supportive
- You’ll be working closely with the Account Management Lead who owns the LME relationship from a strategic and commercial perspective, supporting them to deliver true value from the partnership
- This is a relationship-first, detail-driven role where around 75% of your time will be spent supporting LME
- You’ll work closely with their internal team, often joining weekly meetings and likely spending one day a week working from their office to stay in sync
- You’ll be their go-to for all things event and ticket build and management—ensuring our platform delivers value, scale, and reliability to their operations
- The rest of your time will be spent supporting additional UK partners, collaborating cross-functionally with Account Managers, Product, and Support teams to ensure all Event Organisers receive world-class service
Application process
- Recruiter Screening with HR
- Call with Hiring Manager
- Call with VP of GTM
- Final on-site interview with one of our Founders
Salary benchmarks
Our take
Let's Do This is a marketplace for endurance events and, according to them, it's the largest in the world. By using its platform, people can find out details and exclusive information about different sporting events as well as being able to easily register. Let's Do This has already listed information about tens of thousands of events across the UK, US, and Australia on its platform since its establishment.
The company has successfully identified an under-served segment of the sports, leisure & experience market. In supporting people taking part in marathons and multi-sport events around the world, it is disrupting the fragmented £24bn global market for endurance challenges.
It boasts investors including Usain Bolt and Serena Williams, and the funding its raised will go towards expanding in the UK and the US as it looks to cement its market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
My opinions are valued
"At Let's Do This, all questions are valued and given a fair and honest response. This could be larger questions about company goals, values and..."
Funding (last 2 of 5 rounds)
Jun 2022
$60m
SERIES B
Nov 2019
$15m
SERIES A
Total funding: $81.5m
Company benefits
- Race Entry
- Family Leave
- Equipment
- Option Plan
- Learning and Development Budget
- Cycle to Work Scheme
- Bupa Medical and Dental Cover
- Hybrid Working Environment
- Dog Friendly Office
Company values
- The Team Triumphs - Turn up for your team mates
- Make the Call - Back the expert, decide, move on
- Radical Candor - Constant feedback from a place of care
- Start with Participants - We obsess over the people who are living it
- Relentlessly Long Termist- It’s an ultra, plan for it
Company HQ
London, UK
Articles
Leadership
Alex Rose
(Co-Founder & COO)Studied Chemical Engineering and Management at the University of Cambridge. Previously Associate at Oliver Wyman for 3 years.
Sam Browne
(Co-Founder & CEO)Studied Theology, Philosophy and Psychology at the University of Cambridge. Previously Co-Founder & COO at IGO Adventures for 1 year.
Diversity, Equity & Inclusion at Let's Do This
Andrea Bustamante Vivas (People Director )
- We have a company wide commitment to making progress with our DEI initiatives, and we look forward to making a continued effort in this area
- DEI is at the heart of LDT's future. From recruitment to internal culture to our product, we hare reviewing and implementing ambitious DEI targets, and are working hard to achieve them.
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