Customer Onboarding Executive, Let's Do This

• You’re excited to go deep on one account and become an embedded, trusted extension of their team
• You’re detail-obsessed, tech-savvy, and thrive in fast-paced, high-stakes environments
• You’re a strong communicator—able to adapt your tone and approach to different stakeholders and levels of technical understanding
• You love solving complex problems and navigating ambiguity with clarity
• You balance proactive initiative with reliable follow-through—always closing the loop
• You’re highly organised and can juggle a high volume of tasks without letting anything fall through the cracks

Desirable

• As our UK-based Customer Onboarding Executive, you’ll be a dedicated point of contact for London Marathon Events (LME)—one of our most iconic and strategically important partners
• LME delivers the world-famous TCS London Marathon and a suite of other high-profile events, and your mission will be to ensure their experience with Let’s Do This is seamless and supportive
• You’ll be working closely with the Account Management Lead who owns the LME relationship from a strategic and commercial perspective, supporting them to deliver true value from the partnership
• This is a relationship-first, detail-driven role where around 75% of your time will be spent supporting LME
• You’ll work closely with their internal team, often joining weekly meetings and likely spending one day a week working from their office to stay in sync
• You’ll be their go-to for all things event and ticket build and management—ensuring our platform delivers value, scale, and reliability to their operations
• The rest of your time will be spent supporting additional UK partners, collaborating cross-functionally with Account Managers, Product, and Support teams to ensure all Event Organisers receive world-class service

• Recruiter Screening with HR
• Call with Hiring Manager
• Call with VP of GTM
• Final on-site interview with one of our Founders