Customer Success Manager, MagicSchool AI

• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company
• Proficiency with CRMs and customer success tools such as Gong, or Salesforce
• Relentless ownership: You act like the CEO of your accounts. You don’t wait for someone else to fix the problem. You figure it out quickly and get it done
• Instructional fluency: You’ve been a teacher, coach, or instructional leader. You understand what educators care about, how schools function, and how to change hearts, minds, and habits
• Customer instincts: You know how to run a room, ask the right questions, and build trust. You’re equally comfortable with a skeptical teacher or a data-driven administrator
• Operational excellence: You stay on top of every detail, every account, every deadline. You use tools, data, and systems to work smarter and scale your impact
• Growth mindset: You move fast, learn constantly, and treat feedback as fuel

Desirable

• As a Customer Success Manager, you will own a portfolio of mid-sized schools and districts. Your job is simple: drive results. You will ensure partners not only adopt MagicSchool, but use it regularly, deeply, and with measurable impact
• You are the connector between our platform and real classrooms. You’ll onboard school leaders and educators, coach them through behavior change, and identify growth opportunities that drive retention and expansion. Your success is measured in real outcomes: adoption, renewal, impact, and revenue. You will be expected to own your portfolio like a business
• Drive Meaningful Adoption:
• Lead onboarding experiences that do more than check boxes. Drive weekly platform usage, integrate MagicSchool into instructional routines, and position partners for long-term success
• Achieve Measurable Outcomes
• Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not
• Deepen Strategic Relationships:
• Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position MagicSchool as a must-have, not a nice-to-have
• Create Scalable Impact:
• Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio.