Senior Platform Support Engineer, Y TREE
£50-60k
More information about location
2+ days a week in office
A modern approach to managing personal finance
Open for applications
A modern approach to managing personal finance
101-200 employees
Open for applications
£50-60k
More information about location
2+ days a week in office
101-200 employees
Company mission
We are a rapidly growing WealthTech business that is re-defining how individuals and families connect and engage with their money.
Role
Who you are
- Extensive experience in an internal support environment with a proven focus on automation and systems improvement
- High level proficiency in building complex workflows using n8n (or similar tools) and leveraging advanced query languages for Jira Service Management automation
- Deep technical proficiency in managing the user and device ecosystem within Microsoft Entra, Intune, and Google Workspace, acting as the final point of escalation for identity and device-related support challenges
- High proficiency in Linux alongside expert-level troubleshooting for macOS
- Proven experience owning a project from inception to completion, including task conceptualisation, planning, and full execution
- Strong interpersonal skills with the ability to explain complex technical automations to both technical and non-technical stakeholders
Desirable
- Ability to use ITSM methodologies to enhance service desk performance, using structured logic and data-driven insights to optimise the end-to-end user support journey
- Familiarity with hypervisors and virtualised infrastructure to assist the Administration team during system handovers
- Knowledge of networking fundamentals and security frameworks (e.g., Cyber Essentials v3.3)
What the job involves
- Your mission is to transition our support ecosystem from manual workflows to an automated, engineering-first model
- Identify repetitive manual tasks and eliminate them through systemic improvements, custom scripting (Python/Bash), advanced Jira (JQL) workflows and automation
- You will provide the framework and technical direction necessary to ensure all operational responsibilities are handled with high rigour and consistent oversight
- Work with security to identify and resolve security issues, implement security improvements across our SaaS stack, ensuring our applications are configured for maximum protection
- Work with Platform Administration to automate and improve software life cycles (100+ applications), ensuring end-users have the tools they need while maintaining security integrity
- Work with the Platform Administration function with patching cycles and device health monitoring; helping automate the detection and reporting phases to ensure the estate remains compliant
- Act as the senior technical point for user lifecycle and access management across all systems and IdP
Salary benchmarks
Our take
Y TREE is setting out to shake up the world of wealthtech, giving ordinary people the tools to really understand their whole financial picture. Utilising a system called Financial Life Intelligence, Y TREE combines data, technology, and institutional-grade advice to provide a satellite view over the wealth management industry.
Context means everything when it comes to financial data, so Y TREE provides its customers with aggregated data, translated into accessible and actionable insights. It's trusted by some of the world's most influential business leaders, and connects its customers' financial overview with strategies to achieve their business aims. A fast-growing start-up that's raised substantial financial backing, Y TREE is set to make a real impact in the wealthtech market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% female employees
Company
Company values
- Time - Time is the most valuable commodity on Earth. You can never get it back so we want to make the most of it. We give our clients back time they never knew they had. We are generous with our time with our clients and our colleagues.
- Togetherness - Togetherness is about being part of a community. We are more effective when we consider the diverse experiences and views of our clients, shareholders and colleagues. We learn from each other every day by being candid, fair and respectful.
Company HQ
London, UK
Articles
Leadership
Stuart Cash
(Co-Founder & CEO)Previously a Partner at Goldman Sachs, an Executive Director at SBC Warburg and a Solicitor at Berwin Leighton Paisner.
Arik Peretz
(Co-Founder)Previously a Director at Movebubble, Shoes Online, Co-Founder and Director at Paragon X and Director at Tufin Technologies.
Johnnie Hampel
(Co-Founder)Previously a Partner at Partners Capital for 12 years, ex-Goldman Sachs, and a Solicitor at Slaughter and May
Diversity, Equity & Inclusion at Y TREE
- Our mission at Y TREE is to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don't feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, that sponsorship is not available for this role.
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