Senior Customer Success Manager, Relyance AI

• 8+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products
• This role will challenge your technical and domain-specific skills, and having experience in Cybersecurity, Data Security and Privacy landscape which will set you up for success.
• Ability to demonstrate the technical capabilities of the product and negotiate contracts with procurement and ecosystem stakeholders
• A growth mindset and are willing to think from first principles (startup experience is desirable)
• Ability to break down big problems / ambiguous goals into smaller actionable steps. A bias for creating clarity (for internal stakeholders and customers) and strong project management skills will be a key part of this role
• Empathy for customer workflows and the ability to dig deep. Making customers successful makes you successful
• Past technical experience in some capacity and find modern technology stacks fascinating

Desirable

• Conducting check-in meetings for tactical items and performing business reviews with C-level executives / decision-makers to align on their objectives and business outcomes (customer lifecycle management)
• Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.)
• Becoming a Relyance AI product expert. Identify process gaps, templatize, and implement playbooks to scale and maximize the value from the product
• You will be responsible for renewals GRR. Collaborate with the Sales team for additional expansion opportunities