Technical Product Specialist, Dynatrace
French speaking
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Work experience: 1-3 Years
- Familiar with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc
- Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Mobile application technologies such as iOS, Android Webkit
- Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP
- Familiar with database design, SQL, and data access practices and concepts
- Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences
- Excellent written and verbal communications skills, in English and French
- Dynatrace Professional Certification (obtained within 180 days if hired externally)
- Pursuing industry level certification
- Willingness to learn new technologies and resolve complex technical issues
What the job involves
- As a Technical Product Specialist II, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers
- This is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboarding
- Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how they can get the most value from them
- You will use the experience you've gained to solve more complex issues and have an opportunity to participate in D1 projects and initiatives
- You will be able to expand your own knowledge to gain subject matter expertise in an area of technology complementary to our Dynatrace solution
- Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone
- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform
- Track and document customer touchpoints and engagements
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
- Chat focused: 40%
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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