English Content Writer, AirHelp
€35-50k
Salary varies depending on location
1-5 days a week in office
Claims management company for flight disruptions
Be an early applicant
Claims management company for flight disruptions
201-500 employees
Be an early applicant
€35-50k
Salary varies depending on location
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- You've spent at least 3 years in a content role (ideally at a tech startup/scaleup or fast-moving product company) where you learned to write under real market pressure
- You've taken a content project from blank page to measurable revenue impact, and you can show us the proof
- You've turned genuinely complicated products (legal, financial, technical) into copy that makes people want to act - and you know the difference between clever and clear
- You treat feedback as fuel, not friction - you want your work scrutinized, and you're just as comfortable pushing back on a brief that doesn't hold up
- You think like a project owner, not a task-taker - you don't wait for direction when you can see a better test to run
What the job involves
- Words move people - and at AirHelp, your words will move millions of travellers from doubt to action. We're looking for someone who treats copy as a growth lever, not decoration: someone who can turn a confusing insurance product into three sentences that make a stressed traveller click "yes." You'll have real ownership over content that touches every part of our funnel, across 35 markets, with the data and experimentation culture to prove your work actually works
- If you've ever rewritten a sentence eleven times because the tenth version converted at 4% and you knew you could get to 6% - this is your kind of place. You'll work shoulder-to-shoulder with marketing, CRM, product, and design teams who care as much about the "why" behind a headline as the headline itself, and you'll have the platform to see your writing turn into measurable revenue, not just praise in a Slack channel
- Own high-converting copy across the full customer journey - landing pages, CRM flows, ad campaigns, video scripts, SEO content, case studies, and in-app messaging
- Turn dense, technical, legal, and financial product features into copy so clear it accelerates decisions instead of stalling them
- Build and run a repeatable content experimentation system - A/B tests, heatmaps, and analytics that tell you what's actually working, not what sounds good in a meeting
- Partner directly with CRM and B2B teams to localize and scale messaging across 35 markets without losing the voice that makes it convert
- Bring AI into your daily workflow as a force multiplier - for ideation speed, quality control, and staying ahead of content trends, not as a replacement for craft
- Show up in workshops and critique sessions ready to defend your choices, take feedback without ego, and push your collaborators to raise their bar too
- What you'll deliver in your first 12 months
- Lift conversion rates across organic and paid channels by at least 20% through optimized landing pages, ad copy, and targeted campaigns
- Ship a steady stream of high-performing content assets directly tied to lead generation and revenue, not just publishing volume
- Build a living testing repository — every experiment, every result, every learning in one place, actively shaping what you write next
- Establish a repeatable experimentation framework that improves content performance month over month, with results you can point to
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16M people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2016
$12m
SERIES A
Aug 2014
$0.2m
SEED
Total funding: $12.4m
Company benefits
- Hybrid work model: Split your week between team-time at the office and focused work from home.
- Professional development: We support growth with learning budgets and transparent career paths.
- Leadership training: From first-time leads to senior managers, we invest in leadership at every stage.
- Performance reviews: You'll get regular, thoughtful feedback to help you grow and move forward with purpose.
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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