Customer Success Manager, AeroCloud
+ Share options scheme
More information about location
Airport operation software provider
Open for applications
Airport operation software provider
21-100 employees
Open for applications
+ Share options scheme
More information about location
21-100 employees
Company mission
To become the largest provider of operation automation software for the small to medium-sized airport market globally.
Role
Who you are
- 2 - 4 years experience working as Customer Success Manager, ideally at an early stage startup
- Driven and proactive by nature preferably with experience of managing enterprise and strategic level customers
- A growth mindset and driven by solving complex customer problems
- Experience of managing and constantly achieving commercial targets through expansion opportunities and renewals
- Experience of working with complex, multi-geographical customers
- Excellent communication and presentation skills, both verbally and written
- Committed to constantly improving the customer experience and communicating areas for improvement at AeroCloud
- A relationship builder with experience in building strong relationships with C-level executives and other key stakeholders
- Experience working cross functionally with internal teams (commercial, product, support, marketing)
- A willingness to travel internationally when required to meet with customers face to face
- The ability to speak a second language (French, Spanish, German or other European languages) would be desirable
What the job involves
- We are looking for a Customer Success Manager to report directly to the VP Customer Success
- This role will have no direct reports and will be East Coast, US with a remote working model
- As a Customer Success Manager at AeroCloud, you'll be pivotal in ensuring our customers success with our cutting-edge airport technology solutions
- You'll act as the primary liaison between AeroCloud and our customers, providing expert guidance, support, and training to help them maximize the value of our products
- Your responsibilities will include supporting the onboarding of new clients, understanding their unique needs, monitoring their progress, and proactively addressing any issues to ensure their satisfaction and retention
- You'll collaborate closely with our sales, product, and support teams to deliver a seamless and exceptional customer experience, driving customer loyalty and long-term success
- Become an expert on AeroCloud’s suite of products and how they can be used to solve industry and customer problems
- Manage the full customer lifecycle including onboarding, adoption, expansion opportunities and renewals for a portfolio of customers across EMEA and North America
- Work closely with customers to define, monitor and report success metrics through success playbooks, and business reviews and other initiatives
- Work proactively to increase product adoption and create growth opportunities through upsell, customer referrals and new case studies
- Work cross functionally with implementation, commercial, support, product and marketing teams to create positive customer outcomes, acting as the single point of contact and voice of the customer internally at AeroCloud
- Utilise playbooks to improve customer health, increase retention and mitigate risk
- Work with the Customer Success Lead to constantly improve processes and resources including training, playbooks and customer facing document
- The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs
Our take
Airports are complex and dynamic environments that require efficient management tools in order to operate smoothly. Airport management solutions are designed to help airport operators better manage different aspects of airport operations, such as flight scheduling, resource allocation, passenger processing, and safety management.
Aerocloud is a cloud-native airport management solution using technology to solve the challenges airports face daily. Working with airports in Manchester and Eindhoven in Europe, as well as Tampa International and John Wayne Airport in the US, Aerocloud's cloud-based software system makes for an accessible, cost-effective solution for airport management.
Currently, the startup has offices in Macclesfield, London and Florida, and has a target to hit over 100 customers by the end of 2023. Aerocloud is currently focused on scaling up its operations, hiring new talent for its worldwide offices and focusing on growing its presence in North America and Europe for a successful future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2023
$12.6m
SERIES A
May 2021
$1.7m
SEED
Total funding: $14.3m
Company benefits
- Flexible working environment & hours
- 25 days of paid time off per year
- Share options scheme
- Extensive up skill opportunities
- Take your birthday off work on us as well
- Access to our Employee Assistance Program
- Extensive upskilling and training
- Company pension scheme
- Access to employee perks and discounts
Company HQ
Macclesfield, UK
Articles
Leadership
George Richardson
(CEO)Previously a professional racing driver having competed in the European Le Mans Series and was the youngest British driver ever to podium at the Indianapolis Brickyard.
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